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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Business

Merry Christmas

Merry Christmas

2020-12-24
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Wishing you and yours a Merry Christmas. I told my family that the only “gift” I wanted this year is a safe way for us to be physically together in the days ahead. I want that gift for you as well. Until those days come, Merry Christmas from The Michelli Experience team.

view more

More Episodes

Big Data to the Rescue of the Passenger Experience?
2017-08-24 173
Guilt or Greatness? Associations that Affect Customer Perception
2017-08-18 177
Differentiation Strategy: Flying on Segmentation, Experience Design, & Relevant Messaging
2017-08-10 183
Recovering Business Trust: Listen, Admit, Apologize, Fix
2017-08-03 169
High Trust = Happy Employees = Happy Customers = Happy Shareholders = Happy Leaders
2017-07-27 182
Winning Customer Experience – Simple Matters of Trust
2017-07-20 172
CAIO or NO CAIO: Customer Experience Depends Upon Structuring People to Manage Information
2017-07-13 187
Customer Value - Expanding Across the 12 Standard Forms of Value
2017-07-03 246
Customer Experience and Value Add: Make it Personal, Emotional, and Sensory
2017-06-29 191
Customer Experience Creation: Give ’em a Reason to Hire and Keep You
2017-06-23 203
Customer Experience Speaker, Consultant, Author OR…A Robot
2017-06-15 194
Service Delivered: Timeless Change!
2017-06-09 196
Looking Beyond the OBVIOUS: Spotting Customer Experience SUBTLETIES
2017-06-01 199
Once Upon a Time People Assisted One Another…
2017-05-26 193
Transforming Optimism on Transformation
2017-05-18 200
Choosing Where to Invest In Customer Experience Innovation: The Art of Tradeoffs
2017-05-11 195
Out With The Old, In With The New And Not So New: 3 Trends to Consider In Customer Experience Delivery
2017-05-04 190
What are Your UICs? Lessons from American & United Airlines Customer Experience Debacles
2017-04-27 197
A Contrarian View on the United Airlines Customer Nightmare
2017-04-20 197
Letting People Your Customers Care About Know About Brands That Care About Them
2017-04-13 203
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