Here's what we talk about:
In the fintech industry, there is a constant push for innovation and motivation between different start-ups. To be able to compete in the market you have to consider not only the product that you are selling but also the customers’ needs.
In this episode, we invited Mark Berry, Director of Customer and Partner Success at Fintech OS to give his unique insight on how to build a customer centric team.
Mark is a customer success expert, and he talks about the need to gather & use data in order to help build deeper customer relationships. We move to discuss the importance of hitting the ground running with new clients, and the careful attention you must give to current clients as you scale both revenues & operations.
This episode goes under-the-hood into aspects of creating a better client relationship
Key Discussion Topics
Quotes
“It’s about putting our customers in the position where we can say to them…we’re here for you, we’ll help you but equally you can build (your system) yourselves over the next few years.”- Mark Berry
“(On customer success) I think reading, taking inspiration from people who are doing the role and have been doing the role for a while is something we should do.” - Mark Berry
Links/Profiles
Mark Berry on Linkedin - https://uk.linkedin.com/in/markberry1
Fintech OS - https://fintechos.com/
Scaling Now?
Want to speed up your scaling journey with my help? Get in touch with me here to see how I can help! richard@scaleupconsulting.co
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