First, President Trump has signed FAA reauthorization legislation that, in addition to extending the FAA for another five years, instructs the agency to regulate aircraft seat size, among other provisions. Mary and Max consider whether the new law will result in a more comfortable situation for coach passengers, or if the FAA will be compelled to set standards based on already-approved layouts (which are tight). For instance, will the FAA require seat width to be 18 inches – as hoped by consumer advocacy group Flyers Rights – when the Boeing 737 workhorse accommodates 17-inch wide seats per the limitation of the tube?
Next, the FAA reauthorization bill also instructs the secretary of transportation to, among other things, create an Airline Passengers with Disabilities Bill of Rights and, importantly, to study in-cabin wheelchair restraint systems, in coordination with disability advocates, airlines and aircraft manufacturers. Mary highlights some of the pushback she’s hearing from industry on the notion of using wheelchair restraints on board, which would allow disabled passengers to remain in their own mobility devices. Max and Mary also address the ban on inflight voice calls, as well as Congress’ decision not to privatize Air Traffic Control, as part of FAA reauthorization.
Last but not least, blogger and aviation expert CrankyFlier reports that American Airlines is limiting reaccommodation options for travelers when things go wrong. Max wonders if, in creating a negative #PaxEx for non-elite, domestic coach travelers, American is hurting its opportunity to turn non-elites into loyal passengers, and Mary wonders whether decisions such as these will prompt further regulation of the industry.
Mary also addresses the current troubling climate in the US and why she believes the aviation industry as a whole has an opportunity to spearhead positive change by ensuring women and people of color have a seat at the table, including importantly at the decision-making level. The airline passenger experience has been overwhelmingly colored by the white male perspective. And that has got to change.
Podcast 074: Ready to fly, but has COVID reset PaxEx expectations?
Podcast 073: Building travel confidence with masks on, change fees off
Podcast 072: The future of travel in a post-pandemic world
Podcast 071: Coronavirus and MAX grounding level one-two punch
Podcast 070: Considerations as PaxEx suppliers assess MAX production pause
Podcast 069: How big data is shaping every aspect of aviation
Podcast 068: Mulling MAX re-entry as Dickson takes the helm at FAA
Podcast 067: Deciphering the messaging from Airbus and Boeing in Paris
Podcast 066: Why people and profits must be balanced in aviation
Podcast 065: Max Flight and Mary Kirby on why there is no-MAX flight
Podcast 064: A220 stretch considerations and IFE ad deliberations
Podcast 063: Why the Boeing 777X will be the most modern airliner in the world
Podcast 062: Will mass shootings impact travel to the United States?
Episode 060: Inflight peanuts, animals and innovations, oh my
Episode 059: Fifty-year pilot John O. Graybill on flying private safely
Episode 058: Unpacking sexism at AGM, guns in carryon, pot in transit
Episode 057: Airline content trends and new lav concepts revealed
Episode 056: Flight Chic talks trends in advance of AIX
Episode 055: AirFi CCO talks fast deployment of portable wifi boxes
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