The Business of Pharmacy Podcast™
Business
Patti Mara, a pharmacy business coach for over 15 years, shares strategies for transforming pharmacy culture through communication, feedback and defining team success.
Website: https://pharmacysuccess.com/
[00:00:15] Introductions
[00:01:43] Hiring for pharmacy culture
[00:04:15] Importance of business and personality
[00:05:05] Matching talent to pharmacy roles
[00:05:43] Systematizing routine to handle exceptions
[00:08:28] The 4 pillars for team success
[00:09:38] Why weekly team huddles are critical
[00:14:12] Tips for effective huddles
[00:16:05] Keeping huddles focused
[00:18:02] In-person huddles more impactful
[00:18:13] Huddles drive staff empowerment
[00:18:41] Team position agreements
[00:21:10] Performance feedback strategies
[00:24:53] Acknowledging positive contributions
[00:27:34] Giving focused corrective feedback
[00:29:30] Clarifying pharmacy value proposition
[00:32:29] Maintaining core focus
[00:35:14] Turning complaints into opportunities
[00:38:05] Ensuring consistent experiences
[00:40:30] Characteristics of ideal customers
[00:42:31] Staying positive through challenges
[00:43:35] Wrap up
The Business of Pharmacy Podcast™ offers in-depth, candid conversations with pharmacy business leaders. Hosted by pharmacist Mike Koelzer, each episode covers new topics relevant to pharmacists and pharmacy owners. Listen to a new episode every Monday morning.
Advocating for Our Own: Pharmacists' Mental Health | Helen Sairany, PharmD, Author
Financial Insights for Every Season of Business & Life | Tim Ulbrich, Your Financial Pharmacist
PBM Fight: State to Federal Shift | Greg Reybold, Atty, APCI
Empowered Pharmacy Selection Post-Visit | Otto Sipe, Photon Health
One Year In: Michael Hogue's Crusade to Transform Pharmacy | Michael Hogue, PharmD, APhA
Automating Compliance in Pharmacy | Sumeet Singh, LighthouseAI
Harmacy Pharmacy Documentary | Anaïs Mennuti & Kristin Speer, PharmDs
How PSAOs and Wholesalers Undermine Pharmacies | Brett Louderback, PharmD, OpenBook
The Future of Self-Care with OTC Prescription Medications | Fady Boctor, MBA, Petros Pharma
Tech Solutions for Modern Business Challenges | Alex Natskovich, MEV
AI Automating B2B Healthcare Conversations | Ankit Jain, Infinitus Systems
Modernizing Pharmacy Practices: Insights from Latin America | Mike Rizo, Pharm.D, MBA, Pharmcare Svcs.
AI's Influence on Medical Writing | Alex Evans, PharmD, MBA
Franchising the Pharmaceutical Industry | Barry Patel, PharmD, Galt Pharma
Launching a National Organization | Lauren Castle, PharmD, FMPhA.org
Combating Crime and Loss in Pharmacies | Russ Hawkins, Agilence Inc.
Starting a Drug Manufacturing Venture | Eugene Chan, Abpro
Streamlining Pharmacy Drug Inventory | George Lazenby, OrderInsite
Pharmacy Staffing Innovations | Autumn-Kyoko Cushman & Leann Haddad, ShiftRx
Enhancing Pharmacy with External Pursuits | Jason Chenard, Speaker
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Aligned Money Show
Gorse Culture PODcast : The H.R. Detective Agency!
HCI Leadership Revolution
The Ramsey Show
Planet Money