The Dentalpreneur Podcast w/ Dr. Mark Costes
Business:Entrepreneurship
On today’s episode, we have the second part of the "Lady Leaders" series on "Tackling the Horrors of Hiring Office Managers & For All Positions," Ashlee Hirschfeld, Sydney Robinson, and Summer Kassmel continue to delve into the intricacies of hiring practices within dental offices, with a specific focus on the role of the Office Manager (OM). They emphasized the critical qualities and responsibilities that define an effective OM, underlining that leadership capabilities should be prioritized over mere seniority when considering promotions to management roles. This segment also tackled the hurdles that can arise when hiring an OM from outside the dental industry, stressing the necessity of seamless integration into the team.
The discussion further explored the concept of "extreme ownership," where OMs are encouraged to assume full accountability for the operational success of the practice. This approach fosters a proactive management style that can significantly influence the dynamics and efficiency of dental practices. Lastly, the speakers provided strategies for dealing with scenarios where an OM may not meet the practice's expectations. They discussed realigning the OM's responsibilities or, if necessary, transitioning them out of the role, ensuring that the management aligns well with the practice's goals and the team's needs. This session serves as a comprehensive guide for dental practices aiming to enhance their managerial hires and ensure their leaders contribute positively to their environments.
EPISODE RESOURCES
1992: Core Drivers of a World-Class Organization 2 Pt. 2
1991: Core Drivers of a World-Class Organization 2 Pt. 1
1990: Navigating Tax Credits & Liabilities
1989: The Indestructible Practice
1988: Leading with Vision
1987: Empowering Practices & Elevating Teams
1986: Level 10 Leadership & Cultural Excellence
1985: Blending Business Acumen with Dental Expertise
1984: Growth & DSO Strategic Insights
1983: Practice Management Education
1982: Innovation, Automation, & the Abundane Mindset
1981: Innovating Dental SOPs
1980: Leading with Leadership
1979: Tackling the Horrors of Hiring Office Managers Pt. 2
1977: Extreme Ownership Pt. 3
1976: Extreme Ownership Pt. 2
1975: Extreme Ownership Pt. 1
1974: Mastering Dental Practice Management
1973: Beyond the Numbers
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