This episode features an interview with Andy Nester, CMO at Firstup, the world’s first intelligent communication platform.
In this episode, Andy gives us the scoop on why Firstup is the best in the business at delivering information to individual workers, how he and his team help large organizations personalize experiences for their workers, and his approach to in-depth problem solving for customers. Andy also shares about his work breaking down organizational silos and how that helps scale success for businesses.
Key Takeaways
Quote:
“Most companies when they think about communicating to the workforce, it's a lot of knowledge workers, desk workers, people who sit behind a laptop like this. But in reality, 70% of the world's workforce doesn't have an email address. They don't sit behind a desk. So being able to communicate with them and understand how those employees are either engaged or disengaged is really, really difficult if you don't have a platform that can automate this type of communication at scale and in a personalized way to capture all those insights that can exist. When you keep that connection with the workforce and use those insights to really identify where there is potential challenges with retention, where there are productivity issues, where there are opportunities for advancement for people, where you should deliver more L&D, for example, there's lots and lots of great things that come out of really understanding the workforce down to an individual level.”
Episode Timestamps:
*(04:27) - The Trust Tree: Being the best in the market at delivering information at the right time, in the right place to every individual worker.
*(22:57) - The Playbook: Nothing is uncuttable.
*(41:14) - The Dust Up: Stay calm and approach tension thoughtfully
*(42:26) - Quick Hits: Andy’s Quick Hits
Sponsor:
Pipeline Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for pipeline pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.
Links:
Getting Crafty as a Lean, Mean Team
Where to Play and How to Win
Showing Up for Customers Through Your Product
Strategically Organizing Your Own Customers
The Niche Media Approach
Bringing Value at Every Stage of the Customer’s Journey
The Future of Gifting is AI Enhanced
Defining the Enemy When Rebranding
Brand as the Hub of Your Go-To-Market Approach
The Customer Journey Isn’t a Funnel - It’s a Spiral
The Venn Diagram of Content Marketing
Part 10: Top Marketing Leaders Share Their Most Uncuttable Budget Items
Brand as a Competitive Advantage
Strengthening Your Sales Relationship
Using Incentives to Drive Impact
Accountability in Experimentation
Be the Easiest Company to Buy From
Investing in Community and Relationships
Being the “Voice of” and “Voice to” the Market
Using Neuroscience to Understand Your Customer
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