❔"What do you think about how the new Starbucks CEO said he'd work 4 hours a month as a barista in different stores? Is this a good move or just a PR stunt?"❔
Let's talk about employee experience! So many leaders that Jeannie speaks with talk about how important it is to understand the front line. In many organizations, the higher up you get on the org chart - the less likely you are to deal directly with customers. In this episode, Jeannie talks about some significant changes that are coming from a few leaders taking steps to interact with customers directly and to understand the day-to-day efforts of front-line employees. She also discusses steps you can take to connect the C-Suite to the perspective of front-line employees.
Resources Mentioned:
Join the Waitlist for the CXI® Flight School -- cxiflightschool.com
Get the Employee Journey Map Template -- bit.ly/ejmtemplate
Experience Investigators Learning Center -- experienceinvestigators.com
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
CX Pulse Check - June 2024
Setting Clear and Actionable Customer Experience Goals
Sharing Feedback with Everyone
Gaining Frontline Buy-In
CX Pulse Check - April/May 2024
Elevating the Event Venue Experience
Strategically Addressing Low-Volume Customer Concerns
Customer-Facing Employees and CX Buy-In
Must-Haves for Successful CX Programs
CX Pulse Check - March 2024
Balancing Policy with Personalized Experiences
When Loyalty Programs Go Wrong
Those Needy Customers!!
CX Pulse Check - February 2024
How Much Data Is Too Much?
Navigating Customer Expectations: Strategies to Weather the Storm and Excel in CX
Right and Wrong Ways to Use AI in CX
CX Pulse Check - January 2024
How Do You Balance Innovation and Simplicity?
What Influences All Leaders To Care About Customer Experience?
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