Digital Transformation with...
Business
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.
This week, we caught up with Paul Ward, Head of ICT & Digital at Coventry City Council who has worked at Coventry for almost two decades and therefore seen huge evolution in this space with the rise of digital. Budget cuts are a challenge faced across the board so we talk about how they're using technology to help make savings as well as drive innovation.
Coventry's contact centre covers a huge range of topics including general enquiries, payments, council tax appointments and queries, housing benefit and housing services plus much more. We wanted to find out how they're looking to streamline their contact centre and improve the customer journey using automation, AI, chatbots and data capture. We also talk about their biggest challenges, how they're approaching digital transformation and which technologies they see having the biggest impact on local authorities in the future.
As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.
Twitter - @webuild_bots
Instagram - @we_build_bots
Facebook - @webuildbotsai
Linkedin - @webuildbots
Digital Transformation with... Michael Sage, Head of Digital, Chelmsford City Council
Digital Transformation with... Kay O'Flaherty, Wrexham Borough Council
AI, automation and robotics with Dorset Council
#33 How emerging technologies are transforming tourism with Dave Vincent, Chief Digital Officer at Tourism Northern Ireland.
#32 Best Of the Botcast Year 1 - Part 2
#31 Best Of The Botcast Year 1 - Part 1
#30 How local authorities can use immersive technologies to better engage constituents, increase efficiencies and save money with Aaqib Usman, Founder & CEO at Midwest Immersive
#29 Exploring The Art Of The Possible with Derek Hobbs Interim Director of Business Development and Digital Transformation at Careers Wales
#28 Building The Most Digitally Skilled Population of Civil Servants In The World with Natasha Bhambhra, Senior Strategy Advisor at GDS
#26 Digital Cities: Newcastle set to become the UK’s leading smart city
#25 Bots in Banking: Tech Talk With The UK’s Largest Digital Bank – Lloyds Banking Group
#24 Strategy & Service Design with Steven Kyle, Transformation Programme Manager at Dundee City Council
#23 Twenty Years Of Transformation with Alex Cousins
#22 West Lothian Council's Take On Transformation
#21 Talking Transformation with Michael Sage, Head of Digital Transformation, Chelmsford City Council
#20 Digital Transformation in UK & NZ Local Authorities with Kieron McGhie, Strategic Transformation Workstream Lead at Barking and Dagenham Council
#19 Hacker, Headbanger, Harley Rider & Tech Evangelist - An Interview with Julien Simon, Global Technical Evangelist in AI & Machine Learning at AWS
#18 Digital Transformation and Innovation at Wigan & Bolton Councils with Alison Hughes, Assistant Director of ICT Strategic Partnerships & #2 Female Gov Tech Leaders 2018
#17 Tech Gets Its S3XY Back
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