Creating a Customer Service Culture with Micah Solomon In this episode, Susan is joined by Micah Solomon, a world-renowned consultant and trainer in customer service, consumer trends, and company culture. He is the author of IGNORE YOUR CUSTOMERS (AND THEY’LL GO AWAY): The Simple Playbook for Delivering the Ultimate Customer Service Experience (2020). “Company culture”…
The post EP #41 – Creating a Customer Service Culture with Micah Solomon appeared first on Hospitality Academy.
EP #40 – Crisis Readiness for the Hospitality Industry
EP #39 – The Power of Moments with Author Chip Heath
EP #38 – Legal Rights and Responsibilities of the Innkeeper
EP #37 – An Open and Shut Case for Cleaning Guest Rooms
EP #36 – AHLA’s Hotel GM of the Year, Craig Poole
EP #35 – Secrets to Running an Award Winning Hotel
EP #34 – Celebrate Service Week at IHG with Jon Wakeman
EP #2 – Preparing for Hurricane Season
EP #33 – Rocco Bova Shares Career Advice for Aspiring Hoteliers
EP #32 – Effective Interviewing Techniques with Jody Rogers
EP #31 – Career Magic In The Hospitality Industry with Lee Cockerell
EP #30 – Social Media’s Influence on Hotel Marketing
EP #29 – Digital Marketing For The Hospitality Industry
EP #28 – Understanding ADA Laws On Service Animals in Hotels
EP #27 – Effectively Using Online Feedback and Reviews, with Daniel Craig
EP #26 – Conquering The Leadership Gap In Hospitality, with Sarah Pittson
EP #25 – Vacation Home Rental Hospitality, with Ross Twiddy
EP #24 – Succeeding In Urban Neighborhoods, with Imran Jivani
EP #23 – The Complete Customer Experience, with Tony Bodoh
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