This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
Top Takeaways:
Quote:
"When you are in the service business, whether on the front lines or in the back office, you have to think like a rock band. You are trying to create loyal fans."
About:
Jim Serger served four years in the U.S. Navy and is a full-time author who has written seven books, including 9:11 A Time To Always Remember and Jump: 40th Anniversary of Attending the "1984" Van Halen Concert.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
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The 5 Steps to a 5-Star Customer Experience Featuring Katie Mares
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The Fundamentals of Customer Engagement Featuring Spencer Burke
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Big Bets and Bold Leadership Featuring John Rossman
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Improving Customer Experience from the Backroom to the Frontlines Featuring Michael Hinshaw
Future-Proofing Customer Service with Artificial Intelligence Featuring Anuj Bhalla
How to Take Your Employees from Competent to Elite Featuring Art Turock
How AI Will Transform Customer Support Featuring Boaz Hecht
How to Create Amazing Customer Experiences in 2024 Featuring Shep Hyken
How to Know What Your Customers Want Featuring Akin Arikan
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