The Impact of “Customer Research” on Achieving Customer Success
Shep Hyken interviews Sara Caldwell, VP of Customer Experience at Dovetail. She talks about the importance of everyone in the company being involved in customer research to understand and meet customer needs.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
Top Takeaways:
Quote:
"If you're confident in your resources and abilities to truly excel in providing a remarkable customer experience, and it fulfills a customer need while setting you apart in the market, then it's worth prioritizing."
About:
Sara Caldwell is the VP of Customer Experience at Dovetail. A science school teacher by background, she transitioned into customer service and experience, gaining valuable insights and skills at companies like Asana, Reforge, and Neverware.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
Learn more about your ad choices. Visit megaphone.fm/adchoices
How AI Innovation Drives a Better Customer Experience Featuring Alan Masarek
Elevated Experience Equals Emotional Engagement Featuring Richard Weylman
Embracing Resilience to Achieve Brilliance Featuring Simon T. Bailey
Embracing AI to Enhance Customer and Employee Experience Featuring Elizabeth Tobey
The 5 Steps to a 5-Star Customer Experience Featuring Katie Mares
The Fundamentals of Customer Engagement Featuring Spencer Burke
Using AI Responsibly to Enhance the Customer Experience Featuring Joe Tyrrell
Rocking Customer Experience Featuring Jim Serger
A Company Culture of Good Featuring Chad Jensen
Big Bets and Bold Leadership Featuring John Rossman
How to SEDUCE Your Customers Featuring John Boccuzzi Jr.
The Human Touch in a Tech-Driven World with Venk Korla
Reimagining Customer Loyalty Programs Featuring Zsuzsa Kecsmar
Improving Customer Experience from the Backroom to the Frontlines Featuring Michael Hinshaw
Future-Proofing Customer Service with Artificial Intelligence Featuring Anuj Bhalla
How to Take Your Employees from Competent to Elite Featuring Art Turock
How AI Will Transform Customer Support Featuring Boaz Hecht
How to Create Amazing Customer Experiences in 2024 Featuring Shep Hyken
How to Know What Your Customers Want Featuring Akin Arikan
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Crack the Customer Code
Mind Your Business With Yitzchok Saftlas
Book Marketing Mentors
The Female Insight Zone
Businesses that Care Podcast (formerly Mere Mortals Unite)