Why listening well is harder -- and more powerful -- than you think, with Guy Itzchakov, PhD

Most people think they’re good listeners. But really listening well is harder than it seems. Guy Itzchakov, PhD, talks about what distinguishes high-quality listening from just staying quiet while someone else talks; how feeling heard affects speakers’ emotions, attitudes and relationships; why high-quality listening can reduce defensiveness during disagreements; and whether AI chatbots will ever be good listeners.

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