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Lucas and David welcome the insightful Frank Scandura of Frank's European Service in Las Vegas, NV. Frank, with his rich expertise, introduces a methodical 27-point inspection strategy and underscores the significance of charging for comprehensive services that go beyond the basics, to compensate both customer and service teams fairly. They then get into balancing thorough vehicle inspections with customer accessibility and engagement. They encourage service providers to meticulously review Digital Vehicle Inspections (DVI) for precision, highlighting the correlation between inspection metrics and higher repair approval rates. Lastly, Frank shares his enthusiasm for a new business mapping tool designed to advance the industry, promising future discussions on the tool's impact.
00:00 Discussion about book impact on business growth.
03:35 Rocketfield assessment shows visionary potential in a team.
07:00 Quality shops certified for digital vehicle inspections.
13:03 Coaches are teaching not to estimate vague requests.
15:54 Consumer convenience can be risky, like doctors.
19:54 "Spot check inspections and training for improvement."
22:55 Check if they opened it, then measure time.
24:53 Importance of shocks, struts, and filter inspections.
27:07 Changing industry communication preferences towards text messages.
33:06 Scanning, testing, repairs, assessment, estimate for car.
35:10 Paid customer inspections provide valuable car insight.
36:56 Balancing free and paid car inspections effectively.
40:25 Admiration for an incredible and successful guy.
Episode 166 - Automotive Training Failures With Dominick Marquez
Episode 165 - Chasing An American Dream While Balancing Family and Culture With Gilbert Khoshaba
Episode 164 - John Phelps on Career Shifts and Setting Industry Standards
Bonus Episode - Why Small Shops Fail - The Uncut Audio
Episode 163 - Balancing Business Ownership and Technology in the Auto Industry With Gregg Rainville and James Harris of Steer CRM
Episode 162 - Lauralee Schmidt on Repair Shop Economics and Social Media Slips
Episode 161 - The Realities of Coaching in the Auto Industry & Customer Misconceptions with Matt Wagg
Episode 160 - Oz Mechanics on Business, Cultural Impact, and Fighting City Hall
Episode 159 - Facing Harsh Climates, Staff Dynamics, and Industry Changes With Kory Rozema
Bonus Episode - Chris Craig on Creating Positive Automotive Work Environments Even At A Dealership
Episode 158 - Sean Tipping Confronts David On Withholding Technician Pay
Episode 157 - Emotional Intelligence Within An Auto Repair Business with Clint White
Episode 156 - David Macholz on Rethinking Technician Certification and Training
Episode 155 - Harnessing SEO and De-escalation Tactics with Brian Walker
Episode 154 - Dissecting Conversations and Conversion Rates Using AI with Stan Stokes
Episode 153 - Murray Voth on Thriving in the Automotive Industry
Episode 152 - A Blueprint for Financial Independence in Auto Repair Shops with Rick White of 180Biz
Episode 151 - A Shop Owner's Guide to Consolidation and Exit Strategies
Episode 150 - Jimmy Purdy of The Gearbox Podcast on Evolving Business and Industry Challenges
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