While payment facilitation has opened up a new segment of service providers within the payments industry, embedded finance is opening up the world of payments to every company.
The allure of embedded finance is rooted in the deepening of the customer relationship through offering meaningful financial products. This deeper relationship comes in the form of increased customer loyalty - or “stickiness” - and new revenue streams accretive to the company’s core business.
This is all well and good, but payments and financial products are regulated, complex, and often require support at the critical moment of the transaction or afterward. How is customer support evolving to meet the needs of companies and customers in the world of embedded finance? How should providers be thinking about customer support?
In this episode, Yvette sits down with Ashley Isenberg, VP of Revenue and Strategic Partnerships at Finix and Glenbrook’s Drew Edmond to explore the ongoing evolution of customer support in the payments industry.
Episode 238 - Will Pay by Bank Really Compete with Cards? Trevor Nies, Adyen
Episode 237 - Is Orchestration the New Normal In Payment Operations? A conversation with John Lunn, Gr4vy
Episode 236 - How to Make Money in Payments with Russ Jones, Glenbrook Partners
Episode 235 - Taking Stock in Fast Payments with Gregor Dobbie, CEO of TFPA and former CEO of Vocalink
Episode 234 - Partnerships in the Payments Industry - Insights, Musings, and Hard-Won Wisdom with Steve Klebe
Episode 233 - How unexpected technology combinations can lead to practical payment solutions with Glendy Kam, Tassat
Episode 232 - Talking Payments and Fraud with Julie Fergerson, Merchant Risk Council
Episode 231 - Fanning the Flames: Payments Orchestration
Episode 230 - Talking Central Bank Digital Currencies with Jim Cunha, Former EVP, Federal Reserve Bank of Boston
Episode 229: What Glenbrook is Watching in Payments in 2024
Episode 228 - Fanning the Flames: 2023 Payments News in Review
Episode 227 - EMVCo: A Textbook Example of Collaboration with Oliver Manahan, EMVCo
Episode 226 - From the Vault: Talking EMV in the USA (Episode 16)
Episode 225 - Fanning the Flames: Money 20/20 Recap
Episode 224 - Creating Best-in-Class Payment Experiences at Scale with Luda Sokolov and Aarti Bharathan, Google
Episode 223 - Fanning the Flames: Merchant Fees and Surcharging
Episode 222 - Fanning the Flames: Involuntary Churn
Episode 221 - The Future of Fast Payments in the U.S. with Bernadette Ksepka, Federal Reserve Financial Services and Elena Whisler, The Clearing House
Episode 220 - Stay Ahead of the Game: Understanding and Countering Policy Abuse with Eyal Elazar, Riskified
Episode 219 - Smart Takes on Cross-border Payments - Ryan Zagone, Head of Americas, Wise for Banks, and Joanna Wisniecka, Glenbrook
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