You can't deliver great service if you don't have time. And you won't have time if you're constantly juggling fifty tasks by yourself. Talitha Gray Kozlowski of LAWCLERK joins to talk about finding your highest & best use, making that your focus, and finding ways to remove the work that isn't.
With solo & small law firms, figuring out what you can and should get off your plate, especially without staff, isn't easy. Automation, delegation, and outsourcing can get a lot of your work 80% there (especially the repetitive, time-sucking minutia) - and that's a huge win for your productivity. And productivity means delivering a better technical product for your clients.
Find Talitha at https://www.lawclerk.legal/ or tgray@lawclerk.legal
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Spring Break! Plus, a Practical Guide to Come in Season 3...
S2 E13. Answering Our Show's Big Question
S2 E12. Recovering From Service Mistakes
S2 E11. Making Service Improvements
S2 E10. Maintaining Your Service Consistency
S2 E9. Setting Your Delivery Standards
S2 E8. Your People: Hiring, Training, and Managing
Service Delivery in the New Experience Economy w/ Joe Pine
S2 E7. Defining the Five Star Experience
S2 E6. Avoiding Red Herrings
S2 E5. Managing the Forest
Creating Frictionless Payment Experiences w/ Ben Brideaux - Live From Clio Cloud Con
S2 E4. What's Your Needle?
The Top 6 Factors Clients Use When Hiring a Firm w/ Nika Kabiri - Live From Clio Cloud Con
S2 E3: Your Firm's MISSION
Parsing Client Service vs. Experience w/ Jack Newton - Live From Clio Cloud Con
Live From Clio Cloud Con: 2022 Legal Trends Report w/ Joshua Lenon
S2 E2: Your Firm's VALUES
S2 E1: Your Firm's VISION
S2 E0: Five Star Bootcamp - The Five Star Method and What Service ISN'T
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