To make a powerful case for change, you need to know the components of a high performing quality system, what it should be achieving, be able to demonstrate where your system sits in relation to that, and show the benefits for your consumers and organisation, to make a case for change. If that sounds exhausting! - and you'd like a simple way to do this - read on.
After having more conversations about this than I can count, I’ve distilled my research and experience about what it takes for a quality system to drive great care into a One Page Quality System Performance Assessment Tool (QPAT). If you don't have the tool, find it here.
This is something you and others in your organisation can complete in 5 minutes to make your case for change. It’s a simple way to get the influencers and decision-makers on the same page about where you are and where you’d like to go in 2019, and helps you determine the more specific shifts you need to make to really focus on point of care.
The tool gives a snapshot of the key results an effective, mature quality system should be achieving. It’s a tool for clarifying what a high performing quality system looks like and developing a shared understanding in your organisation about the core components of an effective quality system; as well as your strengths and gaps; and what you need to do to get closer to great care for every consumer.
What I know for (almost) sure about...why standards don’t guarantee good care: QNews October 2022
What should your clinical governance framework tell you? :What I know for (almost) sure. QNews Sept #2 2022
How to tell if you’re falling down the weak clinical governance rabbit hole: What I know for (almost) sure. QNews September#1 2022
Why ’Happy Staff, Happy Consumers’ isn’t Working: What I know for (almost) sure. August #2
The Elephant in the Quality Room. What I know for (almost) sure QNews August1
QNews June1 What I know for almost sure about...which CG system makes the most difference.
Why your Quality Meeting is ineffective (and possibly dull.) QNews May2
Making Quality a Priority QNews May1
XQQQS Me! (2) What COVID-19 is teaching us about...Staying Motivated to Create Great Care
XQQQS Me! (1) What COVID-19 is teaching us about Leading Great Care
'Person-centred care from the inside out' with Glenda Gorrie PART 2
'Person-centred care from the inside out' with Glenda Gorrie PART 1
No Harm Done Podcast episode 10 - we made it!
Accelerate your quality system results with this one shift
No Harm Done Podcast Episode 3: Congratulations, You're a Quality Manager!
Ambulance Victoria's strategic approach to providing Best Ambulance Care for every patient
The quality of residential aged care:where to from here? - Maree Cameron Interveiw #1
Is 'consumer-centred care' what consumers really need - or want? - Maree Cameron Interveiw #2
How 525 days without a pressure injury changed a ward culture - Mel Wityk
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