Are you leaving money on the table in your business? If you haven't evaluated your entire customer journey from end to end, chances are there are holes that are costing you revenue. In this episode, operations experts Susan Finch and Lany Sullivan dive into why your customer journey is the key to sustainable revenue. They share examples of the broken processes they often see, and provide practical advice for establishing foundational systems that will help you shift from constantly rebuilding your business to making small pivots for long-term growth. Tune in to discover how to plug the leaks in your customer journey and build a business that works.
Some key points from this episode include:
Protect Your Business, Protect Your Clients: Mastering Internal Controls and Security
Building a Sustainable Tech Stack - Do you still use it?
Visionaries & Integrators: Navigating the Generalist vs. Specialist Hiring Maze
Love, Hate, Delegate: Transforming Your Business Through Delegation
Mastering Growth: 4 Signs You Need a Business Asssessment
You Can't Manage What You Don't Measure
From Chaos to Clarity: A 3 Step System to Organize Your Business with Debi Davis
Customer Intelligence Fuels Growth - The Overlooked Metrics
Runway to Lift-Off: Rapid Product Launch
Stories Forge Trust, Vulnerability Connects People
The Digital Handoff: Digital Asset Transitions for Your Organization
Career Conversations That Drive Engagement and Success
Trust and Control: Demand Generation for Today’s Buyers
Strategizing AI Adoption: An Ethical Roadmap for Businesses and Schools
You Can Work Full-time AND Be a Published Author
Fostering Psychological Safety: A Key to Company Success
Skills Needed to Drive Performance Through Effective Coaching
Preventing Management Failure: Immersive Simulations Offer Solutions
Mastering Competitive Analysis for Sales Success
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