Walking With Walfinch

Why We Require 37 Training Modules for Every Carer

Is 37 training modules excessive for a home care worker? Some providers might think so, but the CQC—and our compliance team—disagree.In this episode of Walking with Walfinch, Amrit speaks with Amanda Keeler from the National Support Office. Amanda reveals why Walfinch insists on such a rigorous training schedule (minimum 37 modules) and how "front-loading" the hard work makes the actual job of care much safer and easier.We also dive into Amanda’s fascinating backstory—from working inside prisons with young offenders to managing a convent—and how those high-pressure environments prepared her to lead compliance and support for a national care network.ABOUT WALFINCHWalfinch is a national home care provider and franchise network dedicated to quality, compassion, and independence. We help people stay in their own homes with bespoke domiciliary and live-in care.GET IN TOUCHThinking about starting your own care business?👉 https://walfinchfranchising.com/

Only 3 Out of 10 Care Providers Answered the Phone

It sounds unbelievable, but it’s true. When Amrit conducted a mystery shop of 10 local care businesses, only 3 actually picked up the phone. In a sector where trust is everything, are you losing private clients before you’ve even said hello?In this episode of Walking with Walfinch, Amrit chats with Debbie Harris, founder of Autumna, about the changing landscape of finding care. Debbie shares her origin story (finding a home for "Auntie Margaret" using the Yellow Pages) and explains why 95% of care decisions are now made online before anyone steps foot in your building.We discuss the disconnect between hospitals and social care, why quality care should cost more (the "Waitrose" effect), and how to prove your value to self-funders in a digital world.ABOUT WALFINCHWalfinch is a national home care provider and franchise network dedicated to quality, compassion, and independence. We help people stay in their own homes with bespoke domiciliary and live-in care.GET IN TOUCHThinking about starting your own care business?👉 https://walfinchfranchising.com/

#44 From Admin assistant to franchise owner | Sarah Stanbrook Walfinch Swindon & Marlborough

In this episode of Walking with Walfinch, we sit down with Sarah Stanbrook, franchise owner of Walfinch Swindon & Marlborough, to unpack her journey into care business ownership. Sarah shares how she moved from an administrative role into leading a growing, values-driven home care franchise, and what surprised her most along the way.

#43 Walfinch Hampton, Twickenham & Virginia Water talk about building leaders & scaling your business

In this episode CEO Amrit talks to the manging directors from Hampton Twickenham & Virginia Water about their journey in Walfinch from start to present and how they overcame their difficulties running and business together!

Why Your Staff Don't Feel Valued (It's Not Money!)

Why do good carers leave… even when you’re paying them fairly?Why doesn’t “more money” fix morale, retention, or engagement?In this episode of the Walking with Walfinch podcast, we’re joined by Shilpi, Walfinch franchisee for Harrow and Brent, to unpack the real reasons staff don’t feel valued — and why pay is rarely the root problem.Shilpi shares honest, frontline insight from running a successful home care franchise, covering:Why staff recognition matters more than pay risesThe biggest mistakes care businesses make when trying to “motivate” teamsHow leadership, communication, and trust impact retentionWhat carers actually want from their employerPractical ways franchise owners and care managers can make staff feel valued — without throwing money at the problemIf you’re a care business owner, registered manager, care coordinator, or anyone struggling with staff retention in social care, this episode is essential listening.At Walfinch, we believe care is about people — not just processes. This conversation cuts through the noise and gets to the truth.