The Bottom Line

Airport Lounges: For the Many or the Few?

In the years after the COVID pandemic we are travelling more and expecting more from our journeys. Travel is increasingly viewed as an end-to-end experience that begins before you even set foot on board your flight. As people look to inject luxury into their travel, airport lounge usage has boomed.But lounges’ rise in popularity has created a unique problem for their operators: how do you grow your customer base whilst maintaining a degree of exclusivity?Evan Davis speaks to industry operators and experts about balancing the scales.Guests: Mignon Buckingham, CEO of Airport Dimensions Claude Roussel, VP of Sky Clubs and Lounge Experience at Delta Airlines Nicky Kelvin, Senior Director of Content at The Points GuyProduction team: Presenter: Evan Davis Producer: Mhairi MacKenzie Production Co-ordinator: Katie Morrison Sound engineers: Dave O’Neill and Tim Heffer Editor: Matt WillisThe Bottom Line is produced in partnership with The Open University

Boom And Bust: Is AI The New Dotcom Bubble?

Right now, Artificial Intelligence feels unstoppable. Investors are piling in, expectations are sky-high and claims about a radically different future are everywhere. To anyone who remembers the late 1990s, it all feels strikingly familiar. Back then, the internet sparked the dotcom boom - a frenzy of big ideas, easy money and soaring valuations. When the bubble burst in 2000, billions were lost and companies wiped out. Yet the core idea proved right - the internet did transform lives, just more slowly and messily than expected. And there are important lessons to be learned. Evan Davis talks to Ernst Malmsten, co-founder and CEO of boo.com, one of the most high-profile startups of the dotcom era. From his frontline seat in the boom and bust, he shares what really happened and what today’s AI moment can learn from it. Guests: Ernst Malmsten, co-founder and former CEO, boo.com Gretchen Morgenson, business reporter at the New York Times during the dotcom bubble, now senior financial reporter, NBC News Investigations David Pringle, tech writer and former Wall Street Journal reporterProduction team: Presenter: Evan Davis Producer: Sally Abrahams Production Co-ordinators: Katie Morrison and Jack Young Sound: Dave O’Neill and Rod Farquhar Editor: Matt WillisThe Bottom Line is produced in partnership with The Open University.

USPs: What Is The UK Good At?

Every country likes to think it’s world-class at something. The Italians claim style, the Germans have their engineering and the Americans have Silicon Valley - and swagger. So, what about us? What’s Britain’s superpower? It’s a serious question. If we know what the UK is good at, we can play to our strengths and build an economy that pays for the things we all rely on – like hospitals, homes and schools. Evan Davis and guests discuss what Britain does well across culture, innovation and capital. And asks what works, what doesn’t and why it matters. Guests: Ric Lewis, founding partner of Tristan Capital Partners Kate Bingham, managing partner at SV Health Investors Shona McCarthy, former CEO, Edinburgh Festival Fringe SocietyProduction team: Presenter: Evan Davis Producers: Sally Abrahams and Neal Razzell Production Co-ordinator: Katie Morrison Sound: Jonathan Greer and James Beard Editor: Matt WillisThe Bottom Line is produced in partnership with The Open University.

The Decisions That Made Me: Ben Branson (Seedlip)

Frustrated by the lack of sophisticated non-alcoholic drink options, Ben Branson began experimenting in his kitchen, distilling herbs from his garden to create an alcohol-free spirit. Seedlip launched in 2015 and rapidly scaled. In just three and a half years, he took the company from a hobby to a global brand, sold in 35 countries and 30 US states, before selling the business to the drinks giant, Diageo. Ben tells Evan Davis how before all that, he’d tried his hand at a variety of jobs, some of them quite bizarre.

The Decisions That Made Me: Margaret Heffernan

Margaret Heffernan didn’t start out in business. Until her mid-30s, she was enjoying a successful career at the BBC, producing and directing TV dramas and documentaries. But she was always curious about a career in the corporate world. She decided to take the plunge and took on roles in the US. It was as CEO of a tech firm when Margaret discovered she was being paid 50% less than her male counterparts that she faced one of her biggest decisions. As she explains to Evan Davis, should she speak out and risk the consequences or put up and shut up?(Image: Margaret Heffernan. Credit: mheffernan.com)