HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

Intercom's Director of Automated and Proactive Support Ruth O'Brien caught up with HubSpot’s Director of Customer Support for EMEA Noel O’Reilly to chat about how AI and automation are affecting customer service today and HubSpot’s AI strategy for support in the year to come.

Watch on YouTube: https://www.youtube.com/watch?v=0S-vS-QVuTU

Transcript: https://www.intercom.com/blog/videos/hubspot-noel-oreilly-ai-customer-support-strategy

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