Intercom on Product Management

Chapter 1: How are people actually using your product?

Before you start creating a product roadmap that will lead to greatness, it’s time to take stock and see what’s currently going on in your product. How many people are actually using each of your product’s features? Let's find out.

Chapter 2: How to improve your features

A good product manager makes improvements that will benefit the business and its customers, but that doesn't have to mean shipping new features. In this episode, we walk through 3 ways to retool your current features.

Chapter 3: When to say no to new features

Product managers have to be great at saying "no" to new feature requests. It's the most important word in their vocabulary, and in this episode we walk through 12 scenarios where it's invaluable.

Chapter 4: Making things people want

The problems people encounter in their lives rarely change from generation to generation, but the products they hire to solve these problems change all the time. Why a strong understanding of the outcome customers want, and how they currently get it, is essential to succeed in product management.

Chapter 5: Which new features should you actually build?

What things should you actually add to your product roadmap? We've got an acid test of 10 'Yes or No' questions, and any feature must score straight yes's if it's going to get built.