Can government interactions ever be smooth? Nations around the world are working on upgrading these citizen services. Anne Petersen, director of experience design at 18F in Chicago, Illinois, USA, says there are multiple barriers to success in customer experience, such as a lack of money, time or in-house expertise. Anne also shares how to help organizations instill a customer-focused approach and how feedback—and your response to it—can increase people’s trust in government.
The Long Haul—Future-Proofing Infrastructure
Winning on Strategy—The Power of Project Delivery with guest Felipe Daguila
Managing Volatility — Adapt or Fail with guest Jennifer Mercer
Career Development — Landing Your Dream Job with guest Manuel Salero Coca, PMP
Innovation - Changing the Game with guest Alice Pollard
Women in Project Leadership - Gaining Ground with guest Jane Canniff
PMI EMEA Congress Special Episode - The Demands of Digitization
IBM PM Center of Excellence — Staying Relevant with guest Jim Boland
Transformation — Momentum and Mindset with guest Kevin Murphy
Team Leadership — Maximizing Potential with guest Andy Kaufman
Transformation — Risks and Rewards with guest Kevin Murphy
Culture — Millennials in the Workforce with guest Dana Brownlee
2017 Project of the Year — Complexity and Risk w/ Guest Doug Greenwell
Social Good — Leading Development Projects with guest Jane Canniff
Communication — The Path to Payoff with guest Oren Klaff
Digital Transformation — What It Takes with guest Anand Swaminathan
Creativity — Part of the Process with guest Scott Berkun
Agile Ways — An Ongoing Journey with guest Lauri Bingham
Communication — Pitching Your Projects with guest Oren Klaff
Creativity — Make It Part of Your Toolkit with guest Scott Berkun
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