Craig Walker, Founder and CEO of Dialpad has trained their artificial intelligence foundational model using over 6 Billion minutes of customer conversations. If you are interested in how AI is currently and will positively impact the value, efficiency, and effectiveness of customer communications for Sales, Customer Service, and beyond this is a must-listen episode of the Metrics that Measure Up Podcast.
During this episode, we cover a wide-ranging set of topics on how AI (Artificial Intelligence) and specifically generative AI will transform the productivity and business impact of customer communications including:
What is the difference between "customer intelligence" and "conversational intelligence"? First, customer intelligence is built into the foundation of a company's communications infrastructure - think phone system platform. Because of this, in real time a customer intelligence platform can guide customer service and/or sales reps in real-time to increase the efficacy of every customer interaction. Moreover, any external communication can now be enhanced across every function and every conversation.
Artificial Intelligence is not new, but generative AI is new with the catalyst of OpenAI and ChatGPT in November 2022. Dialpad has been capturing customer conversations to score performance measurements like customer satisfaction and analyze if the customer was satisfied - all before the emergence of generative AI. Once generative emerged, Dialpad unleased their 15 Data Science PhDs to build their own large language model to better understand every customer conversation and in real-time offer up the appropriate response or next step action!
Now, think about the opportunities uncovered by taking every minute of your company's customer and prospect communications, and customize the large language model specific to your company, your company terms, product names and every other unique "variable" specific to your business?!
If you are responsible for customer-facing functions and are interested in better understanding how AI can dramatically increase the efficacy of every customer and/or prospect communication, this conversation with Craig Walker, founder and CEO of Dialpad is full of unique insights, ideas, and recommendations that have been formed from over 6 Billion minutes of customer communications.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Marketing as a Sales Productivity Amplifier - with Mark Stouse, CEO Proof Analytics
The Importance of SaaS Benchmarks - with Sam Baker, Scale Venture Partners
The 360° Customer Journey with Carson Conant, Founder and CEO Mediafly
The Revenue Operations and Sales Development Partnership - with Taft Love, Iceberg RevOps
Todd Gardner - The rise of Usage-Based Pricing in B2B SaaS
Expanding the Sales Engagement Platform Vision - with Kyle Porter, Founder and CEO Salesloft
The State of Sales Enablement - with Dave Lichtman, Founder and CEO Enablematch
Sales Engagement evolves to Revenue Execution - with Anna Baird, Chief Revenue Officer - Outreach
Customer Success and Quarterly Business Reviews - with Guy Nirpaz, Founder and CEO Totango
The Autonomous Revolution - with Bill Davidow
Data Wrangling in the Cloud - with Adam Wilson, CEO Trifacta
Usage Based Pricing & Sales Compensation Models - with Rachel Parrinello, The Alexander Group
Metrics that Matter in Strategic Acquisitions - with Lowell Ricklefs
Revenue Operations enables Revenue Intelligence - with Andy Byrne, CEO and Co-Founder Clari
Benchmarking in B2B SaaS - Beyond the Numbers with Scott Sutton, VP RevOps ZoomInfo
The Rise of B2B SaaS Communities with Sam Jacobs, Founder and CEO of Pavilion
Sales Development meets Demand Generation and Enablement- with Kyle Coleman, VP Revenue Growth and Enablement at Clari
Crossing the Chasm with Geoffrey Moore, Author
Conversational Intelligence delivers Revenue Reality - with Amit Bendov, CEO and Co-Founder, GONG
Training the Modern B2B Sales Professional with Paul Fifield, Founder and CEO of Sales Impact Academy
Create your
podcast in
minutes
It is Free
Bank of America Treasury Insights
Human Capital Leadership
The Power of Music Thinking
BusinessWISE
3 Takeaways