Craig Walker, Founder and CEO of Dialpad has trained their artificial intelligence foundational model using over 6 Billion minutes of customer conversations. If you are interested in how AI is currently and will positively impact the value, efficiency, and effectiveness of customer communications for Sales, Customer Service, and beyond this is a must-listen episode of the Metrics that Measure Up Podcast.
During this episode, we cover a wide-ranging set of topics on how AI (Artificial Intelligence) and specifically generative AI will transform the productivity and business impact of customer communications including:
What is the difference between "customer intelligence" and "conversational intelligence"? First, customer intelligence is built into the foundation of a company's communications infrastructure - think phone system platform. Because of this, in real time a customer intelligence platform can guide customer service and/or sales reps in real-time to increase the efficacy of every customer interaction. Moreover, any external communication can now be enhanced across every function and every conversation.
Artificial Intelligence is not new, but generative AI is new with the catalyst of OpenAI and ChatGPT in November 2022. Dialpad has been capturing customer conversations to score performance measurements like customer satisfaction and analyze if the customer was satisfied - all before the emergence of generative AI. Once generative emerged, Dialpad unleased their 15 Data Science PhDs to build their own large language model to better understand every customer conversation and in real-time offer up the appropriate response or next step action!
Now, think about the opportunities uncovered by taking every minute of your company's customer and prospect communications, and customize the large language model specific to your company, your company terms, product names and every other unique "variable" specific to your business?!
If you are responsible for customer-facing functions and are interested in better understanding how AI can dramatically increase the efficacy of every customer and/or prospect communication, this conversation with Craig Walker, founder and CEO of Dialpad is full of unique insights, ideas, and recommendations that have been formed from over 6 Billion minutes of customer communications.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Customer Success and its Business Impact - with Nick Mehta, CEO Gainsight
Micro Private Equity - New Path to B2B SaaS Liquidity + Growth -Akeel Jabber, Horizen Capital
Stakeholder Capitalism + ESG - Uncovering Hidden Enterprise Value with Renee Cullinan
RevOps as the Revenue Architect - with Jeff Ignacio, The Revenue Architect Podcast
Product-Led Growth and B2B Sales - Best of Both Worlds - with Tim Geisenheimer, CEO at Correlated
Leaders of Growth in B2B SaaS - with Arthur Nobel, Knight Capital
Make it, Don't Fake it! - Sabrina Horn, Founder Horn Group
RevOps - as a canary in the coal mine - with Jordan Henderson, ringDNA
Customer-In Revenue Operations - with Alison Elworthy, EVP Revenue Operations - HubSpot
Product-Led Growth - Evolution or Revolution - with Wes Bush, ProductLed
Product Analytics + Product Led Growth = A Partnership for Success - with Ken Fine, CEO Heap Analytics
Product Led Growth Metrics and Benchmarks - with Sam Richard, OpenView Partners
B2B SaaS Metrics Evolution and Usage - with Clayton Whitfield, Founder SaaSOptics
Usage-Based Pricing in B2B SaaS - Trendy Topic or Strategic Value Lever - with Adam Howatson, CEO LogiSense
B2B SaaS Metrics with the Master - Dave Kellogg @kellblog
Podcasts + MarTech Metrics that Matter - with Ben Shapiro, Host of the MarTech Podcast
How Positioning impacts B2B Tech Revenue Growth - with Bob Wright, Firebrick
Usage Based Pricing + Chief Monetization Officer - with Chris Mele, CEO Software Pricing Partners
Measuring the Impact of Sales Enablement - with Elay Cohen, founder and CEO, SalesHood
Lessons Learned from being a 6x SaaS VP Sales - with Scott Leese
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
HCI Leadership Revolution
Human Capital Leadership
The Power of Music Thinking
BusinessWISE
Business Wars