Adam Evans gives a different perspective on dealing with bad customers from his experience
Published by Marcus Hart
On the Transform U Live Show, Marcus Hart had the privilege to interview Adam Evans, now entrepreneur and author, born and raised in Fort Myers, Florida. He attended the University of Alabama before returning to Florida and attending Weber University. His early entrepreneurial spirit allowed him to create a music magazine from scratch and a breakfast café before finishing college.
Adam has owned bars in Ybor City or been employed in the hospitality industry as an experienced general manager for 20 years. He has a history of unique staff training techniques to replicate when in sales formulas for all staff members. Adam owns the Bar Almighty LLC, a bar restaurant and nightclub staffing training and consulting agency. He uses unparalleled access to over 25,000 quality hospitality employees across Florida to provide staff for events.
Adam started a writing career with his first book, "Why the Customer is Not Always Right." This book takes a different perspective on dealing with customers from the experience of more than 20 years in the hospitality industry. What's more intriguing is that immediately in this interview, he goes off to explore some of the crucial parts of the book summarizing that it is dead wrong for any manager, restaurant, or bar owner-operator to subject their staff to any customer that is rude, obnoxious or blatantly not going to be the type of customer that's going to tip anyways.
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