Stories and Strategies for Public Relations and Marketing
Business:Marketing
In today’s competitive market, exceptional customer service is not just a luxury but a crucial element for business success. With the rise of digital interactions over traditional shopping experiences, customer service agents have become more than problem solvers; they are guides, educators, and relationship builders. Their ability to effectively interact with various types of people, in various kinds of moods, can be the defining factor between gaining loyal customers or losing them.
Studies show the cost of acquiring new customers can be five to 25 times higher than the expense involved in retaining existing ones. So investing in the training and development of these agents is not merely an option, it’s a business imperative. Their role as the primary point of contact makes them vital in shaping customer experiences and sustaining the company’s competitive edge.
Guest: Priscilla Brooke
Website | Email | X | Instagram
Priscilla’s podcast Happy to Help
Priscilla Brooke is the Head of Podcaster Success for Buzzsprout, a podcast-hosting service, based in Jacksonville Florida.
Rate this podcast with just one click
Leave us a voice message we can share on the podcast https://www.speakpipe.com/StoriesandStrategies
Stories and Strategies Website
Do you want to podcast? Book a meeting with Doug Downs to talk about it.
Apply to be a guest on the podcast.
Connect with us
LinkedIn | X | Instagram | You Tube | Facebook | Threads
Request a transcript of this episode
Support the Show.
FEED DROP – Learning Real Communication With Your Kids
How to Communicate – When People Won’t Evacuate
Coaching Politicians to be Better Communicators
Immersing Ourselves in AR, VR and XR Technologies. The Next Wave in Communications
FEED DROP: Six Presentation Tips for Advanced Speakers
The Four Traits of Inspiring Thought Leaders
Finding the Four Minute Window
Harnessing the Influence of Wikipedia for Your Brand
Diverse Perspectives, Powerful Results: Multicultural Marketing Insights
The Role of Marketing and Public Relations in Central Asia: Explained
Cracking the Code to Low Journalist Response Rates
Change Your Mind = Change Your Brain
Exploring Trust in Media Brands Today
Influencing Behaviors Through Social Marketing
How to Make Internal Communications More Inclusive
The Best PR Campaign that Changed the World
The Evolution of the Communications Engineer
Oh the Things We Can Do With Generative AI (including Chat GPT)
How AI Tools Are Already Impacting the PR Profession – And Where It’s All Going
FEED DROP – Micro Influencers – When Smaller is Better
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Right About Now with Ryan Alford
The Marketing Secrets Show
The Agile Brand™ with Greg Kihlstrom
B2B Agility™ with Greg Kihlström
Online Marketing Made Easy with Amy Porterfield