Establishing Operational Excellence feat. Keith Gillette

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Ep. 109 - This week, Chris brings on special guest Keith Gillette to discuss operational and organizational excellence. Keith is a "systems savant" with more than 25 years of IT operations management and the Founder and CEO of TaskTrain. They discuss the importance and differences of SOPs and checklists to ensure you can grow your operations to the highest level of efficiency and excellence possible.