In today’s business landscape, providing a superior customer experience is no longer an option but a necessity for sustained growth and success. However, achieving this requires more than just a few tweaks to existing processes – it requires a complete rearchitecting of the business operating model. From organizational culture and employee training to technology infrastructure and process design, how are organizations reimagining each component to enable a superior customer experience?
Guest: Nitin Sethi, Chief Digital Officer, Consumer Businesses, Adani Group
Guest Bio: https://www.ciotalknetwork.com/contributor/nitin-sethi/
More on this Episode: https://www.ciotalknetwork.com/rearchitecting-your-business-operating-model-for-superior-customer-experience/
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More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/
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Steps to Digital-Enabled Contract Lifecycle management
Rethinking Segmentation for Better Security
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Should CIOs be Futurists?
Creating Value at Scale
Adopting AI for Customer Service
Leadership Recipe for VUCA
AI And Supply Chain Management
Let AI Entertain You
Enabling I&O for the Digital Future
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