In today’s business landscape, providing a superior customer experience is no longer an option but a necessity for sustained growth and success. However, achieving this requires more than just a few tweaks to existing processes – it requires a complete rearchitecting of the business operating model. From organizational culture and employee training to technology infrastructure and process design, how are organizations reimagining each component to enable a superior customer experience?
Guest: Nitin Sethi, Chief Digital Officer, Consumer Businesses, Adani Group
Guest Bio: https://www.ciotalknetwork.com/contributor/nitin-sethi/
More on this Episode: https://www.ciotalknetwork.com/rearchitecting-your-business-operating-model-for-superior-customer-experience/
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The 2019 CIO Agenda
Steps to Data Literacy and DataOps
Steps to Maximizing the AI Opportunity
Data Security for the Digital Business
Should we 'manage' people?
Leading in the Continuous Next
Boosting Organizational Performance through Experience Management
Building Your Digital Business Technology Platform
The RPA Adoption Journey
Accelerating Incident Detection and Response
Using Emerging Technologies for Banking Innovation
Technology, Candle, and the Light Bulb
Steps to Future-proofing Data and Analytics Environments
The Hard ROI of Customer Experience
From Selling to Solving
The Industry 4.0 Journey Thus Far
The CIO as a Venture Capitalist
Winning Strategies For Exceeding Customer Expectations
Future - Focused Leadership
Building Non-Positional Leaders
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