BONUS - Dave's Audiobook Selection for December - Hug Your Haters - How to Embrace Complaints and Keep Your Customers by Jay Baer
Do you have a hater? You write your book, post your podcast, jump on social media or YouTube - share a piece of yourself with the world only to be swarmed by hate and negative comments like bugs at dusk!
On the How To Podcast Series, a show where I teach and support people on their journey in starting their very own podcast (you should start a podcast as an author, you really should!) I shared an episode that has garnered over 50,000 listens - yes, I am shocked just as much as you are - in this epiosde I share how to deal with a hater! This episode has really struck a nerve, but in a good way! If you would like to hear the episode simply click here!
https://pod.link/1610039000/episode/094643199aa9c1d4de5fb8a3e446e07a
I love this book by Jay Baer, one of my favourite authors in this space, so I thought that I would share it with you!
Hug Your Haters - How to Embrace Complaints and Keep Your Customers
Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints.
Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal. In fact, there are two vastly different categories of haters: Offstage Haters and Onstage Haters. The book includes The Hatrix, a detailed examination of the differences between these Offstage and Onstage haters. The book reveals:
Supported by dozens of interviews with large and small companies, social networks and review websites, psychiatrists, and legal experts, Hug Your Haters gives listeners a step-by-step process to magnify the impact of happy customer interactions and to minimize the impact of haters and complainers. Customers expect more from businesses than ever before, and the importance of real-time customer service has never been greater. Hug Your Haters explains this new reality and shows listeners how to embrace complaints and turn bad news into good.
https://www.amazon.com/Hug-Your-Haters-Jay-Baer-audiobook/dp/B01BVWUO4W/ref=sr_1_1?crid=GZVWZ287LPCJ&keywords=jay+baer+hug+your+haters&qid=1701971430&sprefix=jay+baer+hug+your+haters%2Caps%2C346&sr=8-1
https://www.jaybaer.com/
___
http://livingthenextchapter.com/
Support the Show.
___
https://livingthenextchapter.com/
podcast produced by: https://truemediasolutions.ca/
E323 - Catherine Kennedy - Working with a freelance publicist to build your successful brand
E322 - Debbie Weiss - Available As Is - widowhood, dating at midlife
E321 - Justin Glaser - We turn up the heat with Justin's new book - Sweat, Uncovering Your Body's Hidden Superpower
E320 - Kim McCollum - What Happens in Montana - A Murder Mystery
E319 - Beyond The Pen Podcast - From Book to Clients Learn How to Market Your Book Authentically with Judy M. Baker
E318 - Paula Delgado-Kling - Leonor The Story of a Lost Childhood in Colombia
E317 - Katherine Snow Smith - Watch Your Step, Life Has Many Chapters
E316 - Steve O'Connell - Welcome to Earth - Your Manual On How To Break Those Chains
E315 - Bob Mackay - Canadian Author Shares His Historical Fiction Writings and Stories of Military History
E314 - Morgan Christie - Boolean Logic - Powerful and Lyrical Essays from a New and Noteworthy Poet and Fiction Writer
E313 - Rebecca Bratspies - Naming Gotham, The Villains, Rogues & Heroes Behind New York's Place Names
E312 - Leah Brown - The Fantastical World Building of The Chronicles of the Hidden Realms
E311 - Boo Trundle - The Daughter Ship - A Prcess Novel with Deep Meaning
E310 - Sarah Polyakov - Living In Fearless Faith - Mission Hope, Inspirational Stories of Faith and Triumph
E309 - Jacqueline Suskin - Poet and Educator - Poem Busking, A Year In Practice
E308 - Sara Johnson - Crime Series, New Zealand and How Your Teeth Can Lead You Home
E307 - Jason Pchajek - Canadian Author - A Climate Fiction Novel - Bounty
E306 - Gerry Wilson - That Pinson Girl - Historical Fiction and a class on Writing Your Story
E305 - Keri Cooper - Mental Health Uncensored for Adults and Youth - Take Real Steps Forward
🔒 MEMBER BONUS - A look back on 2023, where our listeners are and our thanks for your support
Create your
podcast in
minutes
It is Free
Lit Society: Books and Drama
Ex Libris
Write The Book: Conversations on Craft
Anne of Green Gables
The Turn of the Screw
Fresh Air
Myths and Legends