BONUS - Dave's Audiobook Selection for December - Hug Your Haters - How to Embrace Complaints and Keep Your Customers by Jay Baer
Do you have a hater? You write your book, post your podcast, jump on social media or YouTube - share a piece of yourself with the world only to be swarmed by hate and negative comments like bugs at dusk!
On the How To Podcast Series, a show where I teach and support people on their journey in starting their very own podcast (you should start a podcast as an author, you really should!) I shared an episode that has garnered over 50,000 listens - yes, I am shocked just as much as you are - in this epiosde I share how to deal with a hater! This episode has really struck a nerve, but in a good way! If you would like to hear the episode simply click here!
https://pod.link/1610039000/episode/094643199aa9c1d4de5fb8a3e446e07a
I love this book by Jay Baer, one of my favourite authors in this space, so I thought that I would share it with you!
Hug Your Haters - How to Embrace Complaints and Keep Your Customers
Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints.
Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal. In fact, there are two vastly different categories of haters: Offstage Haters and Onstage Haters. The book includes The Hatrix, a detailed examination of the differences between these Offstage and Onstage haters. The book reveals:
Supported by dozens of interviews with large and small companies, social networks and review websites, psychiatrists, and legal experts, Hug Your Haters gives listeners a step-by-step process to magnify the impact of happy customer interactions and to minimize the impact of haters and complainers. Customers expect more from businesses than ever before, and the importance of real-time customer service has never been greater. Hug Your Haters explains this new reality and shows listeners how to embrace complaints and turn bad news into good.
https://www.amazon.com/Hug-Your-Haters-Jay-Baer-audiobook/dp/B01BVWUO4W/ref=sr_1_1?crid=GZVWZ287LPCJ&keywords=jay+baer+hug+your+haters&qid=1701971430&sprefix=jay+baer+hug+your+haters%2Caps%2C346&sr=8-1
https://www.jaybaer.com/
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E268 - Becky Burroughs - This is Next Chapter Living - resources and services to equip and empower you as a leader
E267 - CB Strul - From Actor to Author, World Building, Character Development and Why You Should Have a Team As An Author
E266 - Kyllie Martin - From Grief to Joy, Unlocking a Joy Filled Life
E265 - Stephanie Cotta - Editing Tips, Betta Readers and Her Book - The Conjurer's Curse
E264 - Donna Edman - Women of Wisdom - A Book of Photos and Stories of Women and Capturing Legacy
E263 - Angela R Hughes - Returning Guest - Working With a Writing Coach, Publishing 101 and Author Tool Suggestions
BONUS - Dave's Book Suggestion for November - Storyworthy - Engage, Teach, Persuade, and Change Your Life through the Power of Storytelling by Matthew Dicks
BONUS - National Podcast Post Month - New Podcast Episodes Every Day in November - NaPodPoMo
E262 - Lauren Eckhardt - The Power of a Story, Joining a Writer's Group and How Ghostwriting Transforms
E261 - Eric Guttmann - The ABC's of Writing Your Book, Fat Loss After 40, and Building Coaching into Your Author Journey
E260 - Aly Bird - Grief Allyship - the act of supporting and advocating for those who are grieving by providing unconditional love, empowerment, and deep reverence for their experience
E259 - Steve Lubetkin - The Business of Podcasting - A Book For All Podcasters
JF Hughes - Author of the Tragic Romance Novel - The Gardens of Byzantium Episode
E258 - Sabrina Hammonds - How an Agency Can Help You Get On More Podcasts, Learn How to be a better guest
E257 - Angela R Hughes - When A Story Won't Leave You Alone - Fantasy and History Collide in this new Trilogy
E256 - Megan Nolan - The Warrior's Journey, Ancient Wisdom for the Modern Entrepreneur
E255 - Wayne McDaniel - A Children's Trilogy Written in the Car - Working with an Illustrator and A Great Publisher
E254 - Laurence Braun-Woodbury - Author of Glamorous Failures - a funny, tightly plotted page-turner of a novel
E253 - Danyelle Cedar - Dear Thomas - A Memoir That Addresses Addiction and Relationships
E252 - AJ Forget - The Buslife Kitchen - Cuisine for the Modern Nomad
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