Business Infrastructure - Curing Back Office Blues
Business:Entrepreneurship
Welcome to Season 21 of the Business Infrastructure podcast!
This season we’ve searched our vault for some “oldies but goodies” episodes that we think deserve to be put through the rigor of our new show format. That’s why we're referring to the theme as Remastered.”
The first remastered episode features Liz Kislik – a Bloomberg contributor and seasoned change management and corporate communications expert. She’s spent the past 30 years helping leaders work through change in fast-growth environments.
As you lead your company through growth spurts, you may realize that it’s time to “level up” your business infrastructure. But how you communicate the need to upgrade people, processes, and tools is just as important as the upgrade itself. Change is difficult, even in a faster-paced small business environment, and you can unknowingly create more chaos if you deliver news about change improperly.
In this episode, Liz dons her conflict resolution hat to share best practices in delivering difficult news. One of the tools she recommends might surprise you - it’s something you likely use every day.
🔗 Access Show Notes Here or visit BusinessInfrastructure.TV.
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© 2023. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure.
073: Wes Graham's Primer on Process Improvement
072: Gifford Pace's Inventory Management Process
071: Damon Burton's Scaling with Quality Control Process
070: Mariela Dabbah's Building an Alliance Process
069: Calvin Williams' Service Delivery Process
068: Anne Sugar's Hiring to Scale Process
067: Trace Blackmore's Documenting SOPs Process
066: Diana Wu David's Pricing Process
065: Jason Smith's Sales Synergistics Process
REPLAY: The Lean Methodology - What It Is and How to Apply It to Your Small Business
064: The One Thing You Need to Know About Process Improvement - Alicia Butler Pierre
063: The One Thing You Need to Know About Delivering Difficult News - Liz Kislik
062: The One Thing You Need to Know About Estate Planning - Deshonda Charles
061: The One Thing You Need to Know About Exit Planning - David Shavzin
060: The One Thing You Need to Know About Mental Health & Entrepreneurship - Silke Glaab
059: The One Thing You Need to Know About Finding Your Voice - Josh Cary
058: The One Thing You Need to Know About Data Privacy - Jodi Daniels
057: The One Thing You Need to Know About Conscious Capitalism - Corey Blake
056: The One Thing You Need to Know About Podcasting - Doug Sandler
055: The One Thing You Need to Know About High Stakes Conversations - Dez Thornton
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