Being technically skilled as a leader is a small part of what makes one effective. The larger part of cafe effective leadership has to do with emotional skill and how we either create or destroy relationship in the daily life of our coffee businesses. The impact of our over-focus on technical skill leads to many cultural issues that eventually show up in the partial or total downfall of your business.
Today I am please to welcome back to the show Jonathan Raymond, who is the author of the book Good Authority, which we discussed on this show 5 years ago. He is back to help us learn about emotional leadership and the insights here are nothing short of revelatory.
Jonathan is best known for his book Good Authority, How to Become the Leader Your Team is Waiting For. The book, awarded the Axiom Business Book Award Silver Medal in 2018, delves into the psychology and leadership required to be a successful manager. It introduces the groundbreaking concept of the Accountability Dial — a five-step model for addressing performance issues while nurturing personal growth in team members.
Fueled by the book’s success, Jonathan establishing Refound. At its core, Refound seeks to empower modern managers by addressing the crux of workplace discord – leadership authority left untapped. Jonathan’s vision extended further with the inception of Refound Academy, a virtual learning platform designed to transform managers into confident people leaders. Refound most recently introduced “Ren” — an AI-powered on-demand coach, serves as a 24/7 mentor programmed with two decades of Jonathan’s leadership wisdom.
Links:
www.refound.com
Related Episodes:
Thank you to our amazing sponsors!
Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee
The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com
SHIFT BREAK: How to Take Criticism as a Barista
Special Announcement: 2024 Key Holder Coaching Groups May be the Key to Unlock the Next Level in Your Business
460: What to Look for in a Manager
459 : Founder Friday! w/ Kymme Williams-Davis of Bushwick Grind Cafe in Brooklyn, NY
SHIFT BREAK : 2 Tips for Bar Design
458: Encore Episode! My Wife Interviews Me about My Career and How Coffee Brought Us Together
SHIFT BREAK: No Cell Phones
457: Finding Your Place in Coffee w/ John Luke Robertson | Kings Lane Coffee
SHIFT BREAK: Too Many Managers!
456: Competitions and What Makes a Good Barista w/ Scott Conary, Carborro Coffee / WCE Judge
455 : Founder Friday! w/ Nick Kassouf of Tru Bru Organic Coffee
SHIFT BREAK : The Scourge of Nitpicking Bosses
454: Creating a Vibrant Coffee Bar w/ Charles Babinski of Cafe 143 in Sydney, AUS
SHIFT BREAK: Questions Are Not Threats
453 : The Craft of Operations
RoR #29 : A Coffee Roaster's Career Journey, Leigh Wentzle, Cedar Coffee
SHIFT BREAK : Candid Advice for Baristas, Managers, and Owners
452: Championing the Customer Experience in Coffee w/ 3x SA Barista Champion, Winston Douglas Thomas of Cedar Coffee
SHIFT BREAK : Setting and meeting Standards in the Coffee Shop
451: Business Growth, Integrity, and Coffee Farmer Equity w/ Martin Mayorga of Mayorga Coffee
Create your
podcast in
minutes
It is Free
50 Tastes Of Gray
The Recipe with Kenji and Deb
Walk-In Talk Podcast
Anne of Green Gables
Anne of Avonlea
Gastropod
Christopher Kimball’s Milk Street Radio