Better to have 100 users who love you than 1 million who kinda like you. The true seed of scale is love, and you can't buy it, hack it or game it. Ask Sam Altman, the head of Y Combinator, Silicon Valley's legendary startup accelerator. He knows that a product that's deeply loved — even by a tiny base of users — is one that can scale. We also hear an epic story of customer love from chef Dominique Ansel, the inventor of the Cronut. Plus cameos from Sara Blakely of Spanx and Aubrie Pagano of fashion line Bow & Drape.
Read a transcript of this interview at: hhttps://mastersofscale.com/sam-altman-why-customer-love-is-all-you-need/
Subscribe to the Masters of Scale weekly newsletter at http://eepurl.com/dlirtX
Rapid Response: How to turn intentions into action, w/Aurora James, founder of the 15 Percent Pledge
Build a better board, w/Mellody Hobson, Lisa Shalett, & Shishir Mehrotra
Rapid Response: "You should be running toward AI," w/Eric Schmidt (frmr Google CEO)
Focus on the scale that your customers can’t see, w/Land O'Lakes CEO Beth Ford
Rapid Response: How Peloton keeps pushing through resistance, w/CEO John Foley
Rapid Response: The truth about what we watch, with Nielsen’s David Kenny
Ray Dalio: How to embrace conflict
Rapid Response: Launching a $500b startup, w/Jet.com's Marc Lore
A masterclass in crowdsourcing, w/Duolingo's Luis von Ahn
Rapid Response: Overcoming institutional hurdles, w/ U.S. Olympic & Paralympic Committee CEO Sarah Hirshland
The Honest Company’s Jessica Alba: Make your customer the star
Rapid Response: SolarWinds: Urgent lessons from a cyberattack, w/ CEO Sudhakar Ramakrishna
No data, no scale, w/Care.com’s Sheila Lirio Marcelo
Rapid Response: How to scale tech responsibly, with former Google ad chief and Neeva founder Sridhar Ramaswamy
How to unlock your team’s creative potential w/ Indra Nooyi, former CEO of PepsiCo
Rapid Response: How to lead for enduring impact w/ Spelman’s Dr. Mary Schmidt Campbell
Bonus: Five secrets to keeping your best employees
Rapid Response: In hard times, the show must go on, w/BroadwayHD’s Bonnie Comley
How setbacks create momentum w/ Robert Reffkin, Compass founder and CEO
Rapid Response: When to build the company before the product, with Aurora CEO Chris Urmson
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
Meditative Story
Should This Exist?
Spark & Fire: Fuel Your Creativity