Stories and Strategies for Public Relations and Marketing
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Last week we had a look at how to make an apology when you should – and why most apologies are just awful. But there’s another side to that human interaction – forgiveness. Accepting an apology. An apology can be the key that unlocks forgiveness, yet forgiveness can also occur in its absence, driven by personal growth and healing.
In this episode we look at the psychological journeys involved in embracing forgiveness.
Listen For
5:22 Why Apologies are Mandatory but Forgiveness is Not
8:13 Forgiveness Benefits the Forgiver
10:10 The Importance of Acknowledging Apologies
15:09 Self-Forgiveness and its Role in Personal Growth
Guests:
Marjorie Ingall
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Susan McCarthy
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SorryWatch.com
The Meagan Napier Foundation
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