In this episode Rocky takes a trip down memory lane with four of his former employees, all of whom have gone on to serve as leaders within the Chick-fil-A Corporation. We are accompanied by Tim Douglass (Chick-fil-A Operator / Russellville, AR), Rob Kramer (Chick-fil-A Operator / Jacksonville, FL), John Francisco (Chick-fil-A Operator / Memphis, TN) and Kyle Brown (Chick-fil-A Interim Manager & Grand Opening Supervisor / Brownwood, TX). Each of them share their insight on what it was like to be lead by Rocky through out different stages of his leadership experience, as well as how they have been shaped into the leaders they are today.
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Egency: Karen Millsap on Empathy in the Workplace
A Server's Moment: Leading With A Legacy
Foster Dickson: Serving in Action
A Server's Moment: Integrity
How Do You Deal with Unsatisfied Clients?
A Server's Moment: Painting The Picture
Denise Pass: Shame Off You
A Server's Moment: Praise Your Team Publicly
The Professional Casual Interview: Part 3
A Server's Moment: Treat Your Crew
The Professional-Casual Interview: Part Two
A Server's Moment: Crew Stories
The Professional-Casual Interview: Talent Directors on an Authentic Hiring Process
Jeff Rogers on Creating A Thriving Family Legacy (Part 2)
A Server's Moment: Patrick Lencioni
Jeff Rogers on Creating A Thriving Family Legacy
A Server's Moment: Karen Millsap
How to Hire the Right Talent
A Server's Moment: Be a Net
How to ID a Future Leader
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