When Andrew joined Adobe back in November, he faced an interesting design challenge. How do you manage a vast library of help content, spanning tons of different products in different industries, so that users can easily find what they need to know to fix their problems? Andrew has learned a lot about leveraging the power of community to problem solve, experimenting with different formats to make technical explanations more accessible, and proving the value of great help content.
Erin and JH chatted with him about how he positions help content to stakeholders, tackles creating content for products that have evolved from box software to the cloud, and uses research to focus on the right things at the right time.
Highlights
#47 - Up and to the Right: How Research Improves Conversion Rates with Jon MacDonald of The Good 📈
#45 - How Alignment Can Speed Up Your Work with Jonathon Hensley of Emerge Interactive
#44 - Being Data-Driven vs. Data-Informed with Hannah Shamji, Consumer Psychologist
#43 - UX Benchmarking: Demonstrate Design ROI with Kate Moran of NN/g
#42 - 2 for 1: Combining Customer Research & Sales Demos with Jane Portman of UI Breakfast
#41 - 10x: User Research for Growth with Aazar Shad of Userpilot
#40 - Dream Stack: ROI-Driving Research Toolsets with Daniel Loewus-Deitch and Leo Smith
#39 - Interviewing Users Every Day for A Year with Jonathan Anderson of Candu
#38 - Accessibility, User Research, and Inclusive Design with Cat Noone, CEO of Stark
#37 - Using Research to Write Next Level Copy with Joel Klettke of Case Study Buddy
#36 - User Research as a Growth Engine at Early Stage Startups with Loic Alix-Brown
#35 - Democratizing Research in Large Enterprise Companies with Luke Fraser of Stepwise Innovation
#34 - Self Care As A UX Researcher with Vivianne Castillo
#33 - Using Session Replay Tools to Supercharge Your User Research with Elyse Bogacz
#32 - 7 Reasons Not To Do User Research with Michele Ronsen
#31 - Why No One Listens to Your Research Reports with Caitria O’Neill of Google
#30 - How 3 Mailchimp Researchers Landed Their Dream Jobs with Jud Vaughan, Khalida Nicole Sebree, and Christianne Elliott
#29 - Researching Your Own Users with Chad Aldous of Rentable
# 28 - The Three Tiers of Culturalization with Chui Chui Tan of Beyō Global
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