Economist Gary Loveman was teaching at Harvard Business School when he went to consult for the Harrah's casino chain in Las Vegas in the late 1990s. Despite knowing nothing about gambling, his insights on customer loyalty earned him a promotion to the chief executive job at the casino group. He took a company that traded at $14 a share and a decade later sold it to private equity for $90 a share. Gary Loveman talks to the FT's Sujeet Indap about how data science is helping executives draw in customers across industries. Music by Podington Bear.
Stephen Kotkin on Stalin's economics
ENCORE: Why economic populists always disappoint
Richard Florida on geographic inequality
Hirschmania Part 2
Dan Drezner on the economics of ideas
The science behind our addictions to social media and tech
The economics of immigration
Bonus: Life beyond the pit
The making of the crisis in Venezuela
Should Amazon be broken up?
How well do immigrants integrate into American society?
Buchheit and Gulati on restructuring Venezuela's debt
"Don Draper has been drawn and quartered"
The cost of dodging the tax man
Michael Pettis on the Chinese economy
Michael Pettis on the mechanics and politics of trade
Encore episode: Angus Deaton on his Nobel Prize-winning career
50 things that shaped the modern economy
Encore episode: Heidi Williams on the economics of medical innovation
Sizing up US retail
Create your
podcast in
minutes
It is Free
FT News Briefing
Money Clinic with Claer Barrett
FT World Weekly
FT News in Focus
FT Banking Weekly