Alice Fournier is Chief Information Officer at ISS Americas where she executes the technology roadmap for the retail business, workplace technology and internal IT Infrastructure, with a focus on technology as a driver of productivity and business growth. Mike Petrusky asks Alice to share her perspectives on the importance of accepting and driving change, the role of AI and technology in facility management and corporate real estate, and the need to create a workplace experience that matches consumer expectations. They discuss creating a culture that embraces change, the challenges facing facility managers and the opportunity they have to shape the future of the built environment. Alice believes that AI has significant potential for predicting maintenance needs and optimizing asset lifecycles, but it requires clean, trustworthy, and available data. Mike and Alice agree that employee experiences need to mimic our seamless personal tech and they offer advice to help you deliver on expectations and be a Workplace Innovator in your organization!
Connect with Alice on LinkedIn: https://www.linkedin.com/in/alice-fournier/
Learn more about ISS A/S: https://www.issworld.com/en
Explore the latest Eptura Workplace Index Report: https://lp.eptura.com/content-eptura-workplace-index-Q3.html
Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/
Learn more about Eptura™: https://eptura.com/
Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
Ep. 130: Diversity, Equity, Inclusion and Belonging in the Workplace with Jessica Bantom of Steele Strategies
Ep. 129: Reimagining “Work Architecture” by Aligning Human Potential with Productivity & Business Outcomes with Erica Volini of Deloitte
Ep. 128: Insights & Findings from the Next Work Environment Competition with Bob Fox of FOX Architects and Work Design Magazine
Ep. 127: Unmute Yourself! The Power of Finding Your Voice in a Digital World with Rachel Druckenmiller – Founder & CEO of UNMUTED
Ep. 126: The Phases of Reimagining and Relearning the Workplace in a Pandemic with Simone Fenton-Jarvis, BSc, MBA, FIWFM of Ricoh UK
Ep. 125: The Process of Design Thinking to Ideate During a Pandemic with Susan Pelczynski of Zynsights Consulting & Nicole Thomas of Steelcase
Ep. 124: Facility Management & CRE Strategy for Return to Office and the Future Workplace with Corrina Knight, MBA, CFM, FMP & Dougal Jeppe
Ep. 123: Workplace 2021 – Get Ahead of “The New Normal” by Communicating Data and Truth with Vik Bangia of Verum Consulting, LLC
Ep. 122: Change Management and Communication in Uncertain Times with Annemarie Fleming of IFMA NYC & Andrea Sanchez of IFMA Foundation
Ep. 121: Maintaining Workplace Health through a Pandemic by Leveraging the WELL Building Standard™ with Angela Spangler, MS, WELL Faculty, AEP
Ep. 120: Long-Term Views on Workplace Strategy and Employee Experience with Lena Thompson, FMP, SFP of APA & Susan Clarke of Verdantix
Ep. 119: Remote Worker Engagement, Experience and Growth Strategies with Heather Davis of KGO & Darren Kanthal of The Kanthal Group
Ep. 118: The Future of the Office, Creative Workplace Strategies and Rethinking our Workspaces with Lorri Rowlandson of BGIS
Ep. 117: Returning to the Office versus Remote Working (Pros & Cons) with Steve Todd of Nasdaq & Open Sourced Workplace
Ep. 116: Prioritizing Workplace Wellbeing and Mental Health during a Pandemic with Leigh Stringer of EYP & Kristen Sharp of Epic Fitness
Ep. 115: Support Your Remote Employee Experience & Future Workplace with Tim Oldman of Leesman & Jo Sutherland of Magenta
SPECIAL: An Inspirational FM Story with Darrell Rounds, FMA, C.E.M. of General Motors (Preview of the "Asset Champion Podcast")
Ep. 114: FM & CRE Technology Tools, Wireless Charging & Return to Workplace Strategies with Dan Bladen & Peter Ankerstjerne
Ep. 113: Workplace Safety, Facility Disinfection and Design Strategies When Reopening Offices with Wayne Whitzell & Gordon Wright
Ep. 112: Why Trust is Essential When Planning our Return to the Office with Kelly Johnson & Geoff Snavely
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