Alice Fournier is Chief Information Officer at ISS Americas where she executes the technology roadmap for the retail business, workplace technology and internal IT Infrastructure, with a focus on technology as a driver of productivity and business growth. Mike Petrusky asks Alice to share her perspectives on the importance of accepting and driving change, the role of AI and technology in facility management and corporate real estate, and the need to create a workplace experience that matches consumer expectations. They discuss creating a culture that embraces change, the challenges facing facility managers and the opportunity they have to shape the future of the built environment. Alice believes that AI has significant potential for predicting maintenance needs and optimizing asset lifecycles, but it requires clean, trustworthy, and available data. Mike and Alice agree that employee experiences need to mimic our seamless personal tech and they offer advice to help you deliver on expectations and be a Workplace Innovator in your organization!
Connect with Alice on LinkedIn: https://www.linkedin.com/in/alice-fournier/
Learn more about ISS A/S: https://www.issworld.com/en
Explore the latest Eptura Workplace Index Report: https://lp.eptura.com/content-eptura-workplace-index-Q3.html
Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/
Learn more about Eptura™: https://eptura.com/
Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
Ep. 209: Work from Anywhere and Leading Your Team in a Flexible Workplace with Steve Todd of Nasdaq and Open Sourced Workplace
Ep. 208: Future Offices and Creating a Culture of Connection in the Workplace with Pamela Stroko of Oracle Corporation
Ep. 207: Enabling Employees and Technicians Using the Power of Mobile Solutions with Fred Kraus, Ying Qin and Greg Ayres of iOFFICE + SpaceIQ
Ep. 206: Experts Discuss - Will Hybrid Work Ruin the Workplace? with Charlotte Myland, Heather Davis, and Natalie Richardson of Slalom
Ep. 205: Advancing Facility Management and Leading in Future Working Environments (Part 2) with Jos Duchamps of PROCOS Group & IFMA
Ep. 204: Advancing Facility Management and Leading in Future Working Environments (Part 1) with Jos Duchamps of PROCOS Group & IFMA
Ep. 203: Strategic Facilities Operations for RTO and Enhancing the Employee Experience with Daniel O'Bannon of Health Care Service Corporation
Ep. 202: Getting Serious About Well-Being at Work with Russell Coltess of Sweatcrew, Rachel Druckenmiller of UNMUTED and Rex Miller of Mindshift
Ep. 201: Why Return to the Office? Exploring the Value and Purpose of the Future Workplace with Phil Kirschner of McKinsey & Company
Ep. 200: Answering the Questions That Really Matter about the Workplace with Author Geoff Snavely of MilliCare Floor & Textile Care
Ep. 199: Navigating the Legal and Logistical Barriers of Going into the Office with Kelly Johnson, CFM of AAMC & Ryan Parker of SixFifty
Ep. 198: How Facility Managers Can Help To Lead “The Healthy Buildings Movement” with Grant Morgan of R-Zero
Ep. 197: Bridging the Building Lifecycle Gap - How Technology is Connecting AEC & Operations with Joy Trinquet, Bob Bray & Nick Stefanidakis
Ep. 196: “A Blank Slate” - Taking a Qualitative View of Employee Experience in the Future Workplace with Renee Ovrut of MUFG Union Bank
Ep. 195: Workplace Technologies for Building Up Your Organization’s Resiliency with John C. Wang of IAdea
Ep. 194: Two Years Later — A Workplace Strategy Update for 2022 with Arnold Levin of Gensler
Ep. 193: Why Data Matters More Than Ever to Workplace Strategy with Dan Ryan of VergeSense
Ep. 192: Mastering Optimization in the Digital Workplace with James Waddell of Cognitive Services Corporation
Ep. 191: CRE & Facility Management Strategy and Technology Trends for the Future Workplace with Juliana Beauvais of IDC
Ep. 190: The Paradox of the Workplace in 2022 with Podcast Host Mike Petrusky of iOFFICE + SpaceIQ
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