Leveraging AI to Power Your Contact Center | Aarde Cosseboom and Vikas Bhambri
How the Global Pandemic is Affecting Customer Service Organizations | Andrea Paul and Vikas Bhambri
Bring in the Experts: Why to Outsource Your Customer Service Team With Amir Reiter & Tom Jenkins | Cloudtask
The Art of the Conversation with Dionne Mischler | Inside Sales by Design
Be NICE | How to Drive the Customer Experience with Sergio Frias
How to Coach Your Customer Service Reps to Drive Actual Performance | Steve Richard, ExecVision
How to Create a Rockstar Customer Experience | James Dodkins
The Power of Tiered Customer Service | Al Hopper at Nagurra Networks
The 6 Steps of Customer Journey Mapping | Annette Franz
How to do Research-Based Customer Journey Mapping | Bob Thompson, Customer Think
Making Customer Service Faster and Smarter With AI | Omar Pera
Elevating the Voice of the Customer | Hillary Curran
The Customer in the Future | Blake Morgan
The Cult of the Customer | Shep Hyken
The Standard for How to Treat Your Customers | Jeanne Bliss, Customer Bliss
What is Punk CX and Why Should You Care | Adrian Swinscoe
The Five Key Elements That Drive Customer Experience | Mary Drummond, CMO, Worthix
Bots Vs Human: How to be Successful in AI Customer Experience | Vikas Bhambri, Kustomer
How to Drive Loyalty in Challenging Times | John DiJulius w/Dijulius Group
How to Focus on the Right Customers for a Strategic Advantage | Peter Fader
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