Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
Shep Hyken is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
The direct correlation between internal culture and customer experience is what we dig deep into on this episode. He imparts his knowledge about, Moments of truth, Moments of magic and his golden rule, “Do unto your employees as you would want done unto your customers.”
For more information about Shep:
Shep Hyken's Website
Shep on Twitter
Shep on Facebook
Shep on LinkedIn
Get 2 free months of Bonusly
iTunes - Subscribe, Rate and Review
Find us on iTunes, Google Play, Spotify and anywhere you listen to podcasts
When Your “Witchcraft” is Your Best Strength with Tana Greene
Exploring Professional and Personal Values with Mike Domitrz
Millennials’ and a Successful Company Culture- Just Media
Moving from Lack to Abundance - Olga Job
From Dream to Success - Dave Nelsen
Communicating with Impact - Patrick Donadio
How to Create a Culture of Engagement - Beacon Communities
Meet 5 New People Every Day - Robert Galinsky
Contributing to a Better Community - Greater Bridgeport Transport
How to Increase Your Energy, Focus and Productivity - Neen James
Just Be Nice - Josh Jones
Learning to Set Boundaries - The Pat Iyer Group
Becoming a Dynamic Communicator - Jill Schiefelbein
Creating a Culture of Trust - TiER1
Engagement Through Employee Recognition - Terryberry
Navigating the Game of Life - Mo Gawdat
Developing Company Culture - Professional Movers
The Power of Storytelling - Kelly Swanson
The Leadership Gap - Lolly Daskal
Show Up as the Star You Are - Jess Todtfeld
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Crack the Customer Code
Mind Your Business With Yitzchok Saftlas
Amazing Business Radio
Book Marketing Mentors
The Female Insight Zone