Hi everyone! In this week’s show: Amazon is now the fourth-largest delivery service in the Sates, UK banks failed to get their digital services on point during the crisis, Nuro driverless cars are doing medical deliveries and the digital healthcare market is booming worldwide. Take care!
Special episode with Tom Roelens: We start every day with a customer experience meeting
CX Update #2: Creating positive change, the rise of immersive experiences and more!
Special episode with Ron Johnson: Commerce at home is the new frontier
CX Update #1: Removing barriers, difference between empathy and compassion and more!
Steven's week 224: News about Sneakers for the Metaverse, Google and more!
Steven's week 223: News about AB InBev, future of the banks and more!
Steven's week 222: News about Uber Health, DBS and more!
10 Customer Experience Trends for 2022, by Steven Van Belleghem
Steven's week 221: News about Amazon, Twitter and more!
Steven's week 220: News about Nike, H&M and more!
Steven's week 219: News about iOS privacy, Facebook and more!
Zalando versus SHEIN - by Steven Van Belleghem and Pascal Coppens
Steven's week 218: News about Walmart, Waze and more!
Disney versus Tencent - by Steven Van Belleghem and Pascal Coppens
Steven's week 217: News about Amazon, NFT and more!
Facebook versus Bytedance - Steven Van Belleghem with Pascal's China Lens
Tesla versus BYD - Steven Van Belleghem with Pascal's China Lens
Steven's week 216: News about the Facebook outage, Netflix gaming and more!
Steven's week 215: News about Amazon Astro, TikTok and more!
Booking versus Ctrip - Steven Van Belleghem with Pascal's China Lens
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