So what is the future of customer experience? Well, you might be surprised to learn that the future involves what many are calling "machine customers". It's the machine or technology that schedules your appointments or buys what you need and interacts with the world for you. Well, my guest today is going to introduce you to the future of CX. James Dotkins is a customer Experience Rock Star. We're going to talk about a future that's not so far away, and one that will change everything.
You can find James Dodkins at:
https://www.jamesdodkins.com/
https://uk.linkedin.com/in/jamesdodkins
https://www.youtube.com/c/JamesDodkins
You can find David Avrin at:
www.davidavrin.com
www.linkedin.com/in/davidavrin
www.twitter.com/DavidAvrin
www.facebook.com/therealdavidavrin
www.instagram.com/therealdavidavrin
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