Over the last decade, governments across the globe have launched digital transformation projects, from digitizing services to revamping their online presence for better citizen engagement. We discuss this with:
Katrine Maria Krzeminski, program manager, Agency for Digital Government, Copenhagen: Krzeminski discusses her project to create personal pages for each citizen on the country’s public sector portal, how her team builds support from and collaborates with multiple government agencies on the multi-year effort, and how it’s empowering citizens with data and increasing government transparency.
Yolanda Martínez, global project lead for the GovStack initiative, International Telecommunications Union, Geneva: Martínez discusses how e-government services are changing how citizens interact with their governments, the challenges governments face when digitizing services as well as how the GovStack initiative is helping countries worldwide accelerate their digital transformation efforts, thanks, in part to an open-source platform.
Key themes
[01:58] Empowering Denmark’s citizens with data
[04:26] Collaborating with and building buy-in from government agencies
[06:33] Tackling resourcing challenges, legacy systems when digitizing
[11:05] How partners, potential users impact project decisions
[14:18] Changing citizens’ experience through e-government services
[16:49] Breaking down silos and creating replicable assets to accelerate digitization
[19:31] How GovStack aids countries in developing digital government services
[23:52] Advice to project leaders: Co-design a vision with partners and set clear priorities
Transformation—Sustainable Urban Development
Job Skills—Time Management
Career Development—Professional Networking Pro-Tips
Job Skills—Fast-Paced Problem Solving
Transformation—The Future of Manufacturing
Career Development—Moving to a New Market Sector
Leadership—Managing Multigenerational Teams
Social Responsibility—Promoting Gender Equality
Transformation—Artificial Intelligence
Career Development—In-Demand Skills and Sectors
Job Skills—Cultivating Creativity
Transformation—Navigating Mergers and Acquisitions
Lessons Learned—The Value of Knowledge Transfer
Talent Management—How to Fill the Project Talent Gap
Transformation—How to Manage Complexity
Leadership—New Skills for an Age of Flux
A Radical Mindshift—Managing Bleeding Edge Projects
Crisis Mode—Emergency Management and Response
The Greater Good—Lessons from Governments and NGOs
The Need for Speed—Delivering Rapid Response Projects
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