Business Infrastructure - Curing Back Office Blues
Business:Entrepreneurship
Operational excellence and business infrastructure are common threads throughout Elzie Flenard’s career. As a former electronics engineer and operations manager, turned podcast producer, he can attest to how important company culture along with a validated improvement model is in getting things done. In this episode, Elzie breaks down the correct order in building business infrastructure as he emphasizes the importance of securing the right people first, then processes, and last the tools. Learn why he says operations can be your company’s profitable differentiator.
113: Educating Students During a Pandemic with Rachna Nath
112: Planning & Conducting Remote Events with Kimberly Fennell
111: Leading Data-Driven Improvements with Christine Yeager
110: Outsourcing Content Creation with Nigel Washington
109: Boosting Customer Experience in Contact Centres with Marianne Rutz
108: Improving I.T. Project Delivery with Joseph Garfield
107: Leveling Up Health Data Security with Susan Blais
106: Re-engineering In-Person Operations with John Stoj
105: Streamlining Podcast Production with Berthine Crèvecoeur West
104: Improving Workplace Communication with Bill Kurzeja
103: Making the Case for Small Business Operations with Alicia Butler Pierre featuring Maegan Lane
102: Everything You Need to Know About COOs with Mohammad Ali Ajlouni
101: Creating a Learning Culture to Enhance Operations with Jay Hassell
100: Podcasting with Purpose featuring Jared Easley
099: Pivoting Operations During a Pandemic with Marshall Freeman
098: Producing a Hit TV Show with Janice Jensen
097: Operating Like the Fortune 500 with Jon Reid
096: Using Customer Intelligence to Improve Operations with Adam Hayes
094: Retooling Operations for Customer Success with David Ellin
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