Business Infrastructure - Curing Back Office Blues
Business:Entrepreneurship
*
A Service Delivery Blueprint describes how you provide goods and services to your customers. Once defined, it enables consistency in your customer order-to-delivery process without compromising quality. It also affects how customers and vendors experience your business. It’s one of the seven elements of the Kasennu framework for business infrastructure.
*
This episode features the story of Vandana Thiagarajan, one of three co-founders of a promising real estate upstart in New York. They also work as the mortgage talent on a reality TV show. Lately, she’s been shouldering most of the responsibility at the expense of missing client deadlines.
*
Torn between growing the business or pursuing the TV show, she describes her decision as choosing between taking the red pill or the blue pill. A consultant shows her how to create a Service Delivery Blueprint to pinpoint the source of quality issues so that they can keep their promises of a fast loan processing time.
*
🔗 Behind the Façade Book: https://www.eqbsystems.com/podcast/190-red-pill-or-blue-pill-the-story-of-vandana-thiagarajan-a-mortgage-companys-meteoric-rise
❓ Send your questions to Alicia on Twitter or LinkedIn.
🎧 Like What You Heard? Don’t Keep it to Yourself. Subscribe and Share!
And don’t forget to leave a review! ⭐ ⭐ ⭐ ⭐ ⭐
169: Jay Jemal's Tips for Improving Operations with Blockchain Technology
168: Alicia Butler Pierre and Kate Erickson Discuss the Workflows and Operational Excellence Behind Entrepreneurs on Fire
167: How an Operational Excellence Culture Catalyzes Scale featuring Gary Nickol
166: Operational Excellence and the Business of Agriculture with Sharon Idahosa
165: The Operational Excellence Strategy for Expanding Amazon Prime Video with Tim Leslie
164: What is EOS and How Does it Lead to Operational Excellence? Lynda Martin Explains
163: Creating an Operational Excellence Culture in a Tech Startup with Hassan Dantata
162: Uncovering Root Causes of Chaotic Growth on the Path to Operational Excellence with Lauren Hisey
161: What is Six Sigma and How Does it Lead to Operational Excellence? A Masterclass with Dr. Frank Barsi
160: Leveraging Data and Analytics for Operational Excellence with Michiko Wolcott
159: The Toyota Way for Achieving Operational Excellence: A Masterclass with Dr. Jeffrey K. Liker
158: Using Regenerative Thinking to Achieve Operational Excellence with Carol Sanford
157: Tim Dooner Explains Operational Excellence in Transportation and Supply Chains
156: How Emily Thompson Achieves Operational Excellence in Small Batch Retail
155: Diversity, Digital Transformation & Pricing While Black with Alicia Butler Pierre
154: Diversity, Digital Transformation & Navigating Changes at Work with Dr. Soliman
153: Diversity, Digital Transformation & Advancing Revenue Operations
152: Diversity, Digital Transformation & Dressing for Success with Elsa Isaac
151: Diversity, Digital Transformation & Planning Special Events with Jennifer Wang
150: Diversity, Digital Transformation & Becoming a CEO in Silicon Valley with Shellye Archambeau
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Organic Marketing Simplified: Master podcast marketing, fuel podcast growth, and make money podcasting!
THE GO BIZ GUY
The Sigma Femme Podcast
The Prof G Pod with Scott Galloway
The Tim Ferriss Show