Business Infrastructure - Curing Back Office Blues
Business:Entrepreneurship
We’ve come to the final episode in our encore of the 13-part audio masterclass on business infrastructure! At this point, you’ve heard six stories of entrepreneurs and leaders in small businesses trying their best to keep their cool amid chaotic fast growth. If you’ve missed any of those episodes, be sure to go back and listen to them so that you can follow along with the info contained in this episode.
Behind the impressive façade of the businesses featured in this masterclass, lies operational landmines that threaten to destroy everything these founders and leaders have worked so hard to build.
Thanks in part to the consultants they each work with, they’re able to restore order. You were able to get a detailed understanding of the work they do together in six follow-up episodes that serve as D-I-Y tutorials in this masterclass. Each consultant recommended participation in a business process workshop. And that’s what this episode is about – you’re going to get an audio-based front row seat to this workshop and learn how to create a Business Process Manual!
A Business Process Manual, commonly known as an Operations Manual, is a physical or digital collection of documentation that describes your organization’s operations with a level of detail and precision that allows your team to work without your daily presence. It’s also the seventh and final element of the Kasennu framework for business infrastructure.
In this final episode, host Alicia Butler Pierre teaches an 8-step guide on basic principles for identifying and documenting key processes in your organization. Discover how to secure your intellectual property, guarantee consistent product and service quality, and keep your customers happy. You’ll also learn how the Kasennu framework sets you up for success in using advanced process improvement frameworks like Lean Six Sigma.
🔗 Links to Resources: https://www.eqbsystems.com/podcast/247-business-infrastructure-masterclass-missing-link-how-to-identify-and-document-processes-for-scaling-small-businesses
❓ Send your questions to Alicia on Twitter or LinkedIn.
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034: Developing a Business Strategy for Sustainable Growth with Mark Pegues
033: Pricing for Profit with John Ray
032: Running Your Business By the Numbers with Charles H. Green
031: Brainstorming Your Million Dollar Idea with Kymone Hinds
030: Connecting Your Software for Maximum Productivity with Garrett Massey
029: Minimizing Risk with Decision Science with Robert D. Brown, III
028: Managing Virtual Teams in a Freelance Economy with Sherry Heyl
027: I.P. Protection for Your Business Processes with Steve Wigmore
026: Finding Your Niche to Build an Empire with Dee Williams
025: Promises vs. Goals: Season 2 Reflections with Alicia Butler Pierre
024: Driving Faster with Business Infrastructure with Chris Grigalunas
023: Attracting Top Talent to Your Small Business with Jim Stroud
022: Foundation & Maintenance – Business Lessons from Cuba with Alicia Butler Pierre
021: Improving Quality in Healthcare Operations with Jarvis Gray
020: Striking the Perfect Balance Between Marketing and Operations with Andrea D. Smith
019: Who Said Operations Isn’t Sexy? with Alicia Butler Pierre
018: How AI Technology Can Scale Your Small Business with Scott Evans
017: How Traveling Can Lead to Self-Discovery & Business Evolution with Keith Finger
016: Demonstrate, Duplicate & Delegate: Nia Imani’s Formula for Success
015: How I Use Business Infrastructure in My Restaurant with Sharron Lee
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