Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interactions in recent surveys, it's clear that the pandemic has only intensified these challenges. But what if there was a silver lining amidst these frustrations?
Joining us today is John Finch, VP of Product Marketing at RingCentral, who is exploring how technology, specifically Artificial Intelligence (AI), revolutionizes customer service. We'll uncover the transformative power of RingCX, RingCentral's omnichannel customer engagement product, and how it's leveling the playing field for businesses of all sizes by integrating advanced AI capabilities such as sentiment analysis, quality management, and next-best action recommendations.
But it's not all about automation. In our conversation, we'll balance leveraging technology and preserving the irreplaceable value of personal human interactions. How does RingCX maintain this equilibrium, and what role do integrations with platforms like Salesforce play in creating a seamless, unified customer experience?
Data security, privacy, and the future of AI in customer service are also on the agenda. With RingCentral's commitment to data protection, we'll discuss how businesses can navigate the complexities of utilizing AI while ensuring customer information remains secure. Furthermore, we look ahead to how AI might evolve to enhance customer service further, potentially surpassing human capabilities with advancements in semantic search, machine learning, and natural language processing.
Whether you're a business owner, a customer service professional, or simply someone intrigued by AI's potential to solve real-world problems, this episode promises to demystify the technology and showcase its practical value in improving customer experiences.
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2731: The Evolving Role of AI in Business: Perspectives from Pendo's Leader
2730: Unveiling the Green Data Blind Spot With NetApp
2729: How Figma is Revolutionizing Design Collaboration.
2728: Embracing AI in Creativity
2727: Dima Kats | CEO & Founder - Clear Junction
2726: Pixee - Who Secures Our Code When an Army of Robots Are Writing It?
2725: Head of SAP Business Technology Platform Development Services, JDC Group
2724: How Xero is Paving the Digital Path for Small Business Growth
2723: Navigating Workplace Surveillance With 1E
2722: Hybrid Intelligence in Finance: A Conversation with Vahe Andonians of Cognaize
2721: Mastering AI in Product Development With Sprig
2719: Redefining AI's Learning Curve: The Art of Unlearning
2718: The Sound of Innovation: Toa Dunn on the Future of Music in Gaming
2617: Revolutionizing Manufacturing With Universal Robots
2616: Demystifying AI in Data Analytics With Qlik
2615: Demystifying the AI Revolution in Business With Alteryx
2614: Advancing Diversity in Tech: A Conversation with PowerToFly's Co-Founder Milena Berry
2613: Sopra Steria: Shaping a Responsible Future With Ethical AI
2612: Boardroom Battles: The Rising Tide of Cybersecurity Challenges
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