Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interactions in recent surveys, it's clear that the pandemic has only intensified these challenges. But what if there was a silver lining amidst these frustrations?
Joining us today is John Finch, VP of Product Marketing at RingCentral, who is exploring how technology, specifically Artificial Intelligence (AI), revolutionizes customer service. We'll uncover the transformative power of RingCX, RingCentral's omnichannel customer engagement product, and how it's leveling the playing field for businesses of all sizes by integrating advanced AI capabilities such as sentiment analysis, quality management, and next-best action recommendations.
But it's not all about automation. In our conversation, we'll balance leveraging technology and preserving the irreplaceable value of personal human interactions. How does RingCX maintain this equilibrium, and what role do integrations with platforms like Salesforce play in creating a seamless, unified customer experience?
Data security, privacy, and the future of AI in customer service are also on the agenda. With RingCentral's commitment to data protection, we'll discuss how businesses can navigate the complexities of utilizing AI while ensuring customer information remains secure. Furthermore, we look ahead to how AI might evolve to enhance customer service further, potentially surpassing human capabilities with advancements in semantic search, machine learning, and natural language processing.
Whether you're a business owner, a customer service professional, or simply someone intrigued by AI's potential to solve real-world problems, this episode promises to demystify the technology and showcase its practical value in improving customer experiences.
2822: JLL - Reimagining the Workforce: AI's Role in Job Creation and the Evolution of Skills
2821: Revolutionizing Banking: The Coreless Future with Norris Koppel of Monese and XYB
2820: The Cyber Insurance Equation: Risk, Responsibility, and Readiness
2819: Investing Beyond Capital: Frederic Joye's Strategy for Tech Startups
2818: Qualcomm and Deci Collaborate to Democratize Gen AI
2817: BRG: What to Expect From the EU AI Act and How the AI Pact Will Bridge the Gap
2816: The Future of Data Centers: Autonomy, Analytics, and AI
2815: Unravelling the Fallacy of Scale in AI with Trevor Back
2814: ThoughtSpot CTO on Why AI Could Make Products Worse
2813: Beyond Headless: Hygraph's Vision for the Future of CMS
2812: Getting Digital Adoption Right With Apty
2811: Unlocking AI's Potential: BAE Systems at the Technological Forefront
2810: Interview with IBM UK & Ireland Chief Executive About AI Adoption
2809: Rackspace and AI: Crafting the Next Wave of Digital Transformation
2808: The AI Imperative: How Safeguard Global is Redefining Work and Leadership
2807: The AI Pathway: Nikola Mrkšić's Journey from Serbia to Silicon Valley
2806: The Story Behind The New AI Budgeting Tool to Replace Mint
2805: Digital Intimacy: Building Brand Loyalty in an App-Driven World
2804: Smartling's AI Revolution: Bridging Language Gaps in Business and Beyond
2803: Securing Enterprise Data in the Generative AI Era
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